AeroLeads people directory · profile
Arpit Kasera Email & Phone Number
Operations Manager KYT
at
Twilio
1 work email found
@amazon.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 86%
Current company
Role
Operations Manager KYT
Location
Bengaluru, Karnataka, India
Company size
Who is Arpit Kasera? Overview
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Quick answer
Arpit Kasera is listed as Operations Manager KYT at Twilio, a with 6489 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at amazon.com and a matched LinkedIn profile for Arpit Kasera.
Arpit Kasera previously worked as Operations Manager (M2) at Twilio and Manager Risk Investigations at Amazon. Arpit Kasera studied at Srms College Of Engineering And Tech..
Company email context
Email format at Twilio
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{last}{first_initial}@amazon.com
86% confidence
AeroLeads found 1 current-domain work email signal for Arpit Kasera. Compare company email patterns before reaching out.
Profile bio
About Arpit Kasera
A people manager with 7+ years of experience. Worked with one of the most customer obsessed company on earth - Amazon. In charge of managing one and/or more teams of Investigation specialists who investigate buyer, and/ or seller transactions on Amazon.com platforms and take appropriate actions based on processes, tools and high-judgement decisions.Provide leadership and administrative support to their team(s) and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by meeting achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.Provide focused feedback loops for investigators and managers based on crisp performance and quality data. Reward strong performers and manage up or out weak ones.Keep abreast of trends and fraud issues impacting the retail industry. Ensure that Amazon is leading the curve in identifying and preventing new fraud attacks.Analyze the key levers of the business to identify trends and proactively take action to improve efficiency and reduce time to new fraud Modus Operandi.Work with software teams to articulate and prioritize feature needs for investigation tool sets.Recruit top-quality investigators. Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.Experience of handling teams working on KYC, AML, EDD & CDD investigations. Working knowledge of the AML and KYC operations. Do get in touch to know more…
Current workplace
Arpit Kasera's current company
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Twilio
8 roles
Arpit Kasera work experience
A career timeline built from the work history available for this profile.
Operations Manager (M2)
Current- Reporting to KYT director, handling team of senior fraud analysts and team leads. - Fraud and Spam monitoring for the outbound messages (Toll-free, 10DLC, Short code numbers) in US ,CA, FR, etc. - My team ensures the messages are compliant as per the policies of countries allowed and dis-allowed content. - Securing the customers from any kind of phishing scams.
Jun 2024 - Present
Manager Risk Investigations
Aug 2022 - May 2024
Manager Screening & Sampling (Aml & Kyc)
Lead a team of 30 analysts including AM working on KYC, EDD and AML queues.Highlighting internal frauds to the sales team. Representing the KYC department as senior leadership level with data points and achievements of the month.Streamlined the people related weekly tasks. Increased accountability on the lines of one on ones and resolves for team managers. Looking after AML investigations and fraud alerts.
Jan 2022 - Jul 2022
Manager - Risk Investigations
Jan 2021 - Dec 2021
Senior Investigation Specialist (Team Lead)
- End to End handling of complex queue(PYP/HRFT) training and mentoring- Global level training material reviewer for PYP/HRFT queue- Responsible for 16 NH headcounts on their daily process challenges, metrics, hygiene- Owner of conducting audits, reporting, RCA & improvement areas for BQ performers for PYP/HRFT queues and incorrect cancellation at BLR site level - Handling ongoing MO huddles for BLR site- POC for Root cause analysis on chargeback for BLR site- Site… Show more - End to End handling of complex queue(PYP/HRFT) training and mentoring- Global level training material reviewer for PYP/HRFT queue- Responsible for 16 NH headcounts on their daily process challenges, metrics, hygiene- Owner of conducting audits, reporting, RCA & improvement areas for BQ performers for PYP/HRFT queues and incorrect cancellation at BLR site level - Handling ongoing MO huddles for BLR site- POC for Root cause analysis on chargeback for BLR site- Site POC for tool improvement from an organization stand point Show less
Jul 2019 - Dec 2020
Mentor Sta
- Mentored new hires on BRI and managed to achieve the quality and productivity goals for the team- Maintained/reported daily productivity reports for the new hires to consistently monitor and improve performances- Maintained individual accountability for performance metrics, and also for the new hires mentored by me on the same. BQ performance management via side-jack sessions/refresher sessions and mentoring
May 2019 - Jul 2019
Transaction Risk Investigator
- Identification of fraudulent patterns to mitigate fraud- Team building activities like MO huddle and team Huddle- Was a part of projects to reduce charge-back and also a kaizen to reduce CB
Sep 2017 - Jul 2019
Team & coworkers
Colleagues at Twilio
Other employees you can reach at twilio.com. View company contacts for 6489 employees →
RQ
Rossana Quintero Enriquez
Colleague at TwilioBogota, D.C., Capital District, Colombia
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EO
Ekaterina Onishchenko
Colleague at TwilioKyiv, Kyiv City, Ukraine
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TL
Teng Lu
Colleague at TwilioSeattle, Washington, United States
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DF
Diego Ferreira
Colleague at TwilioBogota, D.C., Capital District, Colombia
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MM
Mrugakshi Manduskar
Colleague at TwilioChantilly, Virginia, United States
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SS
Suchith S Shastry
Colleague at TwilioBengaluru, Karnataka, India
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VA
Vinay A
Colleague at TwilioBengaluru, Karnataka, India
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LC
Leonard Cavanaugh
Colleague at TwilioOrlando, Florida, United States
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AW
Angela Weeks
Colleague at TwilioAshburn, Virginia, United States
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CW
Cheryl Wang, C.
Colleague at TwilioSingapore
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Rossana Quintero Enriquez
Colleague at TwilioBogota, D.C., Capital District, Colombia
View →
EO
Ekaterina Onishchenko
Colleague at TwilioKyiv, Kyiv City, Ukraine
View →
TL
Teng Lu
Colleague at TwilioSeattle, Washington, United States
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DF
Diego Ferreira
Colleague at TwilioBogota, D.C., Capital District, Colombia
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MM
Mrugakshi Manduskar
Colleague at TwilioChantilly, Virginia, United States
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SS
Suchith S Shastry
Colleague at TwilioBengaluru, Karnataka, India
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VA
Vinay A
Colleague at TwilioBengaluru, Karnataka, India
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LC
Leonard Cavanaugh
Colleague at TwilioOrlando, Florida, United States
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AW
Angela Weeks
Colleague at TwilioAshburn, Virginia, United States
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CW
Cheryl Wang, C.
Colleague at TwilioSingapore
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2 education records
Arpit Kasera education
Education record
Srms College Of Engineering And Tech.
Education record
Srms College Of Engineering And Tech.
FAQ
Frequently asked questions about Arpit Kasera
Quick answers generated from the profile data available on this page.
What company does Arpit Kasera work for?
Arpit Kasera works for Twilio.
What is Arpit Kasera's role at Twilio?
Arpit Kasera is listed as Operations Manager KYT at Twilio.
What is Arpit Kasera's email address?
AeroLeads has found 1 work email signal at @amazon.com for Arpit Kasera at Twilio.
Where is Arpit Kasera based?
Arpit Kasera is based in Bengaluru, Karnataka, India while working with Twilio.
What companies has Arpit Kasera worked for?
Arpit Kasera has worked for Twilio, Amazon, and Sbi Card.
Who are Arpit Kasera's colleagues at Twilio?
Arpit Kasera's colleagues at Twilio include Rossana Quintero Enriquez, Ekaterina Onishchenko, Teng Lu, Diego Ferreira, and Mrugakshi Manduskar.
How can I contact Arpit Kasera?
You can use AeroLeads to view verified contact signals for Arpit Kasera at Twilio, including work email, phone, and LinkedIn data when available.
What schools did Arpit Kasera attend?
Arpit Kasera studied at Srms College Of Engineering And Tech..
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