Arpit Mohapatra Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, In

Focused on driving player acquisition, engagement, retention, and reactivation journeys across 40+ global sports betting and gaming brands, including Ladbrokes, Coral, BetMGM, BWIN, and Sportingbet, to increase brand NPS and player CSAT.Key Achievements:1. 0-1 Product Launches & Journey Optimization: Led numerous 0-1 launches and optimized existing player journeys, resulting in a measurable uplift in active player days and improved player lifetime value.2. Streamlined Acquisition Offer Journey: Developed a revamped acquisition journey that significantly reduced customer service inquiries and led to a marked increase in First-Time Deposits.Responsibilities:1. Backlog Prioritization & Stakeholder Alignment: Partnered with regional business units, customer insights, and data teams to identify high-impact opportunities and prioritize the product backlog in alignment with business objectives.2. Player Journey Definition: Collaborated with UX Research and UI Design teams to map and refine player journeys, addressing key pain points to enhance user satisfaction.3. Market and Competitive Analysis: Conducted analysis to gather insights and adopt best practices, staying ahead of industry trends to continuously improve player experiences.4. Development Collaboration: Engaged with development teams to implement and iterate solutions based on player feedback, ensuring timely and effective execution.5. Post-Launch Evaluation & Continuous Improvement: Analyzed performance post-launch to define incremental improvements, maintaining a cycle of ongoing optimization and increased player engagement.This role has been instrumental in aligning player-centric enhancements with business growth goals, consistently elevating brand loyalty and satisfaction through impactful product management initiatives.

Southborough, Ma, Us

Led AI/ML-driven automation initiatives within Citibank's Trade and Treasury Services, enhancing operational efficiency, data reconciliation speed, and reporting accuracy to improve fund availability and overall service reliability for end customers.*Core Responsibilities*:1. Product Strategy for Process Optimization: Drove initiatives within Citibank's Trade and Treasury Services to identify operational processes suitable for smart automation, leveraging tools like Xceptor, WorkFusion, UI Path, Automation Anywhere, and Talend. Focused on high-impact areas to streamline data transformation and reconciliation processes.2. Outcome-Oriented Product Development: Led efforts to improve turnaround times for reporting and data processing, directly supporting faster fund release for customers. Designed and implemented an automation strategy for UPI reconciliation and reporting, which saved over 30 FTEs.3. Customer and Stakeholder Collaboration: Worked closely with global banking operations teams to uncover pain points and define product requirements, conducting deep dives into ETL processes to identify areas where automation could significantly enhance user and operational efficiency.4. Agile Product Delivery: Managed the end-to-end lifecycle from solution design through agile delivery, prioritizing incremental improvements to accelerate go-to-market. Conducted walkthroughs with technical teams to ensure alignment on requirements and solution feasibility.5. User Enablement and Adoption: Championed user training and enablement by providing banking operations teams with hands-on support and resources to handle minor automations independently, increasing user adoption and long-term sustainability of the automated solutions.

Customised Room decor items, Flex and Poster printing for Committees and Clubs in IIM Lucknow Campus

Navi Mumbai, Maharashtra, In

Analyzing Supply chain execution software

Santa Clara, Ca, Us

Multimedia Domain:Worked as Audio/Speech Codec Developer for various handset and Chip-set clients.

Master'S Degree, Marketing

Bachelor Of Technology - Btech, Electrical