Engineering Manager
CurrentAgent Servicing Desktop: All of our customer facing applications are modernized but Agent experience is still running on legacy apps. To serve a better customer experience it is equally important to upgrade Agent applications. Agent Servicing Desktop provides an enhanced experience to Agents to do their Job better and with high quality. Agents get multiple tools to provide hyper personalized customer information using AI and cross cutting technology.NextGen booking engine is cloud… Show more Agent Servicing Desktop: All of our customer facing applications are modernized but Agent experience is still running on legacy apps. To serve a better customer experience it is equally important to upgrade Agent applications. Agent Servicing Desktop provides an enhanced experience to Agents to do their Job better and with high quality. Agents get multiple tools to provide hyper personalized customer information using AI and cross cutting technology.NextGen booking engine is cloud based micro services product which provide end to end travel booking experience. It provides great extensibility to support huge set of client customization needs. It is highly scalable and performant to cater huge load and provide sub millisecond response• Create a highly capable and sustainable team to drive the project• Analyze supplier’s web services documentation.• Design Data Contract for exposed web service.• Mentored the new team members on various tasks.• Defining and implementing automation process to improve efficiency.. Show less