Client : Ahmedabad Janmarg Limited-BRTSTechnologies involved :1) Incident Management System (IMS)2) Automatic Fare Collection System (AFCS)3) Automatic Vehicle Location System (AVLS)● Incident Management (Generation of incident in IncidentManagement System and frequent followup for that event withconcerned service providers).● Manpower handling (Assist and instruct manpower present atdifferent BRTS stations).● CCTV surveillance (Monitoring of passengers and manpowerthrough CCTV cameras).● Revenue report (Analyze and share data generated via automaticfare collection software)● Dealing with queries and concerns of customers and helping them with providing effective resolution.

Client : Aditya Birla Sun Life Mutual Fund AMC Pvt Ltd● Handling Client's queries, concerns and complaints and helping them thoroughly with their problems and providing them effective resolution over an email and on telephonic mode.● Build sustainable relationships of trust through open andinteractive communication.