A Servant Leader and operations professional with business technology experience to drive results and add value to the organization. Considered an experienced leader that is focused on self-development, servant leadership and staff development. A life-long learner devoted to personal and professional growth through active feedback, reading and learning. High-level organizational expertise with P&Ls, system launches, budgets, policies, business analysis, risk assessment, auditing, cross-functional operations, strategic and tactical planning. Specialties: Customer Service, Technology, IT Infrastructure, Web, Team Leadership, Systems Implementation, Project Planning, CRM, Case Management, A technology leader who has more than 5 years of focusing on the business strategy first to see where technology can be implemented and best used to support the strategy, services, needs and processes.