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Arpit Srivastava Email & Phone Number
Senior AVP - Customer Experience
at
Sutherland
1 work email found
@rsystems.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Who is Arpit Srivastava? Overview
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Quick answer
Arpit Srivastava is listed as Senior AVP - Customer Experience at Sutherland, based in South Delhi, Delhi, India. AeroLeads shows a work email signal at rsystems.com and a matched LinkedIn profile for Arpit Srivastava.
Arpit Srivastava previously worked as Associate Vice President - Customer Experience at Sutherland and Service Delivery Leader - Analytics at R Systems. Arpit Srivastava holds Manager Development Program, Business Administration And Management, General from Indian Institute Of Management, Lucknow.
Company email context
Email format at Sutherland
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{first}.{last}@rsystems.com
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Profile bio
About Arpit Srivastava
Senior professional with over 18 years of experience in Speech & Text Analytics, AI-ML, Innovation, Transformation, Process Excellence, Consulting, Operations Management, Quality Assurance, and Training in the Contact Centre / Service Industry. I assist corporations use AI & ML driven analytics to make them extra profitable via grasping and performing on tendencies and patterns in their customer interactions. These interactions furnish a precious addition to the aggregate and historic records that agencies maintain on their customers, improving predictive models, signaling modifications in the aggressive environment, and presenting the most correct and complete measure of the patron experience.Interaction (Speech/Text) Analytics Transformation leader. MBA, PMP, PRINCE2 Practitioner, Six Sigma Black Belt, Data Science & BI enthusiastSpecialties: Nice Nexidia, Business Intelligence, Power BI, Tableau, Project Management, Process Excellence, Digital Transformation, Design Thinking, Interaction Analytics, Business Development, Quality Management, Organizational change, Contact Center technologies & Operations, Change management, Strategic planning, Data Sciences, Robotic Process Automation
Listed skills include Prince2, Pmp, Project Management, Business Development, and 41 others.
Current workplace
Arpit Srivastava's current company
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Sutherland
Website
AeroLeads page
7 roles
Arpit Srivastava work experience
A career timeline built from the work history available for this profile.
Associate Vice President - Customer Experience
Business Head of Interaction Analytics, Innovative & Transformation. Manage Speech and Text analytics deployments globally.Leading professional services for organizations across verticals, delivering client satisfaction & financial performance out of a cross-functional global delivery team. Work with client leadership to define strategy for speech and text analytics and deliver high-impact, measurable business results based on analytical findings. Responsible for the… Show more Business Head of Interaction Analytics, Innovative & Transformation. Manage Speech and Text analytics deployments globally.Leading professional services for organizations across verticals, delivering client satisfaction & financial performance out of a cross-functional global delivery team. Work with client leadership to define strategy for speech and text analytics and deliver high-impact, measurable business results based on analytical findings. Responsible for the implementation of digital channel enhancement endeavors, and customer experience (NPS, Sentiment Scores) strategies in collaboration with the end client. Owning technology and analytics roadmap (Omni-channels, speech analytics, Data Science, Business Intelligence, performance management, capacity optimization) Show less
Service Delivery Leader - Analytics
Heading the Service Delivery for Interaction Analytics and Business Intelligence Projects for Nice-Nexidia. Broad expertise across all verticals viz. Telecommunications, Banking, Financial Services, Travel, Healthcare, Utility, Retail, Hospitality, and Aviation, etc. in USA and UK markets.Thought Leader and mentor for multiple Interaction Analytics, Digital Transformation and Business efficiency improvement projects involving Descriptive, Prescriptive and Predictive analytics. Deployed… Show more Heading the Service Delivery for Interaction Analytics and Business Intelligence Projects for Nice-Nexidia. Broad expertise across all verticals viz. Telecommunications, Banking, Financial Services, Travel, Healthcare, Utility, Retail, Hospitality, and Aviation, etc. in USA and UK markets.Thought Leader and mentor for multiple Interaction Analytics, Digital Transformation and Business efficiency improvement projects involving Descriptive, Prescriptive and Predictive analytics. Deployed multiple Project Management frameworks and Customer Success oriented Analytics playbooks across projects. Show less
Feb 2020 - Dec 2021
Senior Manager Analytics
Feb 2016 - Jan 2020
Manager Analytics
Feb 2013 - Jan 2016
Assistant Manager Process Excellence
Feb 2011 - Jan 2013
Group Leader - Operations
Managing Contact Centre Operations in a 500+ FTE process. Projects included Top Telecom and Financial Services Organizations in USA. Responsible for Project and People Management.Headed the Process Quality Function and executed multiple Lean Six Sigma projects.
Sep 2005 - Nov 2010
Team & coworkers
Colleagues at Sutherland
Other employees you can reach at sutherlandglobal.com. View company contacts →
RM
Roland Mark Dy
Colleague at SutherlandDavao, Davao Region, Philippines
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FR
Felix Raj
Colleague at SutherlandKrishnagiri, Tamil Nadu, India
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JS
Joel Salcedo
Colleague at SutherlandAngeles, Central Luzon, Philippines
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DK
Deepa Kuruvilla
Colleague at SutherlandMumbai Metropolitan Region, India
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DR
Dinesh Ricco
Colleague at SutherlandIndia
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DK
Dilip Kumar
Colleague at SutherlandKerala, India
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SP
Sakthi Priyan
Colleague at SutherlandChennai, Tamil Nadu, India
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EA
Emeemal Anandarao
Colleague at SutherlandChennai, Tamil Nadu, India
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MP
Michaeline Pramila
Colleague at SutherlandChennai, Tamil Nadu, India
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VW
Venkatesh Waran
Colleague at SutherlandSingapore
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Roland Mark Dy
Colleague at SutherlandDavao, Davao Region, Philippines
View →
FR
Felix Raj
Colleague at SutherlandKrishnagiri, Tamil Nadu, India
View →
JS
Joel Salcedo
Colleague at SutherlandAngeles, Central Luzon, Philippines
View →
DK
Deepa Kuruvilla
Colleague at SutherlandMumbai Metropolitan Region, India
View →
DR
Dinesh Ricco
Colleague at SutherlandIndia
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DK
Dilip Kumar
Colleague at SutherlandKerala, India
View →
SP
Sakthi Priyan
Colleague at SutherlandChennai, Tamil Nadu, India
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EA
Emeemal Anandarao
Colleague at SutherlandChennai, Tamil Nadu, India
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MP
Michaeline Pramila
Colleague at SutherlandChennai, Tamil Nadu, India
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VW
Venkatesh Waran
Colleague at SutherlandSingapore
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3 education records
Arpit Srivastava education
Manager Development Program, Business Administration And Management, General
Post Graduate Diploma In Business Administration (Pgdba), A+ (Distinction)
Bachelor Of Technology - B Tech, A
Uttar Pradesh Technical University
FAQ
Frequently asked questions about Arpit Srivastava
Quick answers generated from the profile data available on this page.
What company does Arpit Srivastava work for?
Arpit Srivastava works for Sutherland.
What is Arpit Srivastava's role at Sutherland?
Arpit Srivastava is listed as Senior AVP - Customer Experience at Sutherland.
What is Arpit Srivastava's email address?
AeroLeads has found 1 work email signal at @rsystems.com for Arpit Srivastava at Sutherland.
Where is Arpit Srivastava based?
Arpit Srivastava is based in South Delhi, Delhi, India while working with Sutherland.
What companies has Arpit Srivastava worked for?
Arpit Srivastava has worked for Sutherland, R Systems, and Wipro Limited.
Who are Arpit Srivastava's colleagues at Sutherland?
Arpit Srivastava's colleagues at Sutherland include Roland Mark Dy, Felix Raj, Joel Salcedo, Deepa Kuruvilla, and Dinesh Ricco.
How can I contact Arpit Srivastava?
You can use AeroLeads to view verified contact signals for Arpit Srivastava at Sutherland, including work email, phone, and LinkedIn data when available.
What schools did Arpit Srivastava attend?
Arpit Srivastava holds Manager Development Program, Business Administration And Management, General from Indian Institute Of Management, Lucknow.
What skills is Arpit Srivastava known for?
Arpit Srivastava is listed with skills including Prince2, Pmp, Project Management, Business Development, Process Excellence, Analytics, Process Consulting, and Six Sigma.
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