• Managed a Team of 12 people with different risk operations comprising of Transaction monitoring, Manual KYC, User Onboarding, Risk Operations and Chargebacks through Senior and Risk Analysts.• Conduct study to improve and assisted to achieve the target SLA for different operations week on week basis.• Achieved P90 percentile for processes from 48 hours to 24 hours in a span of 3 weeks.• Developing a strong foundation of knowledge for the team to improve quality audits by a 10%… Show more • Managed a Team of 12 people with different risk operations comprising of Transaction monitoring, Manual KYC, User Onboarding, Risk Operations and Chargebacks through Senior and Risk Analysts.• Conduct study to improve and assisted to achieve the target SLA for different operations week on week basis.• Achieved P90 percentile for processes from 48 hours to 24 hours in a span of 3 weeks.• Developing a strong foundation of knowledge for the team to improve quality audits by a 10% increase weekly.• Work with Checkout to improve order acceptance & fraud chargeback rate• Developed risk metrics to measure and take action basis current performance for default rate (fraud loss), chargeback, Ops performance, Fraud Complaints for risk analyst to take corrective actions in case of any deviations to your KPI’s.• Created detailed product documentation (PRD's) on various blockchain fraud & risk scenarios for internal stakeholder.• Trend analysis on fraud pattern/trends & accordingly developed risk rules & implemented within Risk engine to flag these high-risk fraud alerts• Configured Zendesk ticketing system for risk operations queue for better SLA management to handle customer communications within predefined SLA’s.• Developed risk ops KPI’s scorecard to measure performance of risk analyst.• Capacity planning for risk ops team.• Conduct weekly business review team meetings to analyze weekly performance metrics & take corrective action in case of any deviations. Show less

• Highlighting & Managing escalations, appeals, enquiries for abusive patterns related to specific Line of Business within compliance rules.• Provide subject matter expertise for secure practices in areas such as database interaction, payments ecosystem, fraud solutions, process integration etc. • Providing expertise in developing system functionality rules to implement execution metrices, impact assessment, mapping KPI requirements, conflict resolution, etc.• Determining… Show more • Highlighting & Managing escalations, appeals, enquiries for abusive patterns related to specific Line of Business within compliance rules.• Provide subject matter expertise for secure practices in areas such as database interaction, payments ecosystem, fraud solutions, process integration etc. • Providing expertise in developing system functionality rules to implement execution metrices, impact assessment, mapping KPI requirements, conflict resolution, etc.• Determining operational feasibility by evaluating and providing feedback to team members for task completion and explaining deviations from SOP.• Ensuring the risk management strategies and compliances are established, maintained and enhanced to support the businesses in managing their risks while meeting business and regulatory expectations.• Understanding operations requirement, setting right expectation, planning strategy around the same and proposing right approach according to determined SOP.• Creating weekly and monthly reports to analyze the performance of the team and identifying the areas of improvement Show less

• Play key role in compilation and review of exposure data to prepare case templates to assist underwriters.• Analyzing and Calculating premium computation from manual rating to improve risk sensitivity of company.• Compilation & Review of templates for accurate analysis of exposure to assist the policy bounding process.• Compilation and Review of underwriting templates with in-depth analysis of exposure and claims data.• End-to-end analysis of submission data with exposures and… Show more • Play key role in compilation and review of exposure data to prepare case templates to assist underwriters.• Analyzing and Calculating premium computation from manual rating to improve risk sensitivity of company.• Compilation & Review of templates for accurate analysis of exposure to assist the policy bounding process.• Compilation and Review of underwriting templates with in-depth analysis of exposure and claims data.• End-to-end analysis of submission data with exposures and submitting case reports for accurate pre-quote premium for the policy. Show less

1. Reconciliation of Claims made by Re-Distributor Stockist.2. Analyzing the different scheme made by Microsoft for bonus claimed by Re-Distributor Stockist over target achieved by them.3. Allowance & Dis-allowance of Bonus on target achieved by Re-Distributor Stockist.4. Analyzing Behaviour of Re-Distributor Stockist for Reconciliation process.5. Justifying Allowance & Dis-allowance of claim reason to Microsoft. 6. Analyzing Distribution Business Model