Arpit Shah

Arpit Shah Email and Phone Number

Senior Customer Success at Phreesia | Ex Zomato @ Phreesia
new york, new york, united states
Arpit Shah's Location
Maharashtra, India, India
Arpit Shah's Contact Details

Arpit Shah personal email

About Arpit Shah

A Passionate, Cross-functional, Creative and Results-driven Marketing professional with an experience of working in the field of Ecommerce, IT, Healthcare, Market research and communication. Highly organised, effective communicator, can work under pressure.Skilled at Market Research, Microsoft Office, Sales, Social media marketing, Communication, Content building.- Currently working as an Client Success Analyst at Rayden Interactive a US IT healthcare service company, where I handle a dedicated set of accounts (health practices) and look after growth by streamlining their patient intake process. -Worked as an Business Analyst at Zomato where I was handling a portfolio of 200+ accounts and grow their online business at our platform using sales, data analysis, strategic decision making and relationship building - I have interned with Reliance Retail where my major role was to evaluate customer shopping experiences at reliance stores across Pune.- Also, worked as an intern in Sales and Marketing at Gradmener technologies where I handle business development and market research projects.In my free time, I like to explore places and try out new cuisines and spirits ( because food is where my heart is), loves cooking, reading and swimming. That was me! Lets connect and know each other :)

Arpit Shah's Current Company Details
Phreesia

Phreesia

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Senior Customer Success at Phreesia | Ex Zomato
new york, new york, united states
Website:
phreesia.com
Employees:
707
Arpit Shah Work Experience Details
  • Phreesia
    Senior Client Success Analyst
    Phreesia Apr 2024 - Present
    Pune, Maharashtra, India
    (Formerly Rayden Interactive)•Increased customer retention rate by 16% through creating and implementing a customer success strategy that identified user needs, provided proactive customer service and shared best practices with team.•Conducted high-level engagement meetings with C-Level executives for Quarterly Business Reviews & weekly check-in calls that increased product usage by 60% within a span of 6 months, with an average NPS Score of 85.•Spearheaded the roll-out of a Sales Enablement Initiative for the team resulting in a 50% increase in the customer references, testimonials, and case studies.•Managed the end-to-end post-sales process for Phreesia's 150+ accounts, resulting in a CSAT score of 88%+ and an Annual ContractRenewal Rate of 93% (FY 2023-24).•Acknowledged and Recognized by the organization for being consistent at revenue/sales generation of $100,000+•Highest closure of 500% target achievement in 2024-2025 FY
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  • Rayden Interactive
    Client Success Senior Analyst
    Rayden Interactive Apr 2023 - Mar 2024
    Pune, Maharashtra, India
    View
  • Rayden Interactive
    Client Success Analyst
    Rayden Interactive May 2022 - Apr 2023
    Pune, Maharashtra, India
    • Strategized account management initiatives for "At Risk" accountsresulting in a 15% increase in NPS score.• Led weekly team sprints and conducted real-time feedback & 1:1 coaching strategy with performance plans.• Developed and executed upsell & contract renewal strategies which resulted in a 160% sales target achievement in Q4 2022 & contract renewal rate of 95% with a client engagement rate of 90%.• Mentored 4 new hires in the Buddy Mentor program, successfully guiding and evaluating four new team members on company processes and products, achieving a perfect evaluation clearance rate of 100%.• Achieved the sales quota for 2 consecutive quarters with an average of 182% against the team average of 92%• Acted as an internal advocate for clients to deliver product feedback & improvement ideas to support
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  • Zomato
    Business Analyst
    Zomato Apr 2021 - May 2022
    Maharashtra, India
    •Successfully contributing towards the qualitative and quantitative growth of restaurants across 2 cities in Nagpur Cluster• Analyzing data and past trends to formulate strategies for clients in order to maximize their online ordering business• Executing assigned tasks as per the instructions/guidelines in order to meet the required SLAs •Synthesizing large sets of data and integrate into meaningful and intuitive reports and recommendationsAchievement:• Awarded as the Best BA across region in the month of Feb, 2022• Acknowledged by Regional Head – West for transforming Akola city as the ‘Best emerging city’ in gaining market share
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  • Zomato
    Account Manager
    Zomato Dec 2020 - Mar 2021
    Maharashtra, India
    •Handling portfolios of 200+ restaurants and establishing new ways to increase company’s market share across the cities• Onboarding new restaurants, achieving 100% sales target monthly, monitoring and solving queries of merchants• Developing long term relationships and solving day-to-day problems for portfolio of clients, both existing and newly acquired• Delivering major and minor projects as per the requirements in the team
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  • Gradmener Technology Pvt. Ltd.
    Sales And Marketing Intern
    Gradmener Technology Pvt. Ltd. Aug 2020 - Sep 2020
    Pune, Maharashtra, India
    • Identifying prospective customers and developing a database.• Approaching the prospective customers and proposing the services.• Making a sale and closing the deal.Other Responsibilities:• Conducting a preliminary market research for a new project based on Life Skills.• Gathering the data and formulating charts and reports with detailing findings.
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  • Reliance Retail
    Marketing Intern
    Reliance Retail May 2019 - Jun 2019
    Pune
    Understanding customer’s shopping experience at various Reliance stores in Pune every week for two months.• Evaluating the shopper’s feedback by conducting a survey using a structured questionnaire provided by the organization across the store.• Present a report on any one particular store where the highest number of footfall was collected• Preparing a report on Reliance Trends store where 200 customers were surveyed in a week. • Assimilating and interpreting the data based on 8 important parameters by conducting primary and secondary research and presenting detailed findings.
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Arpit Shah Education Details

Frequently Asked Questions about Arpit Shah

What company does Arpit Shah work for?

Arpit Shah works for Phreesia

What is Arpit Shah's role at the current company?

Arpit Shah's current role is Senior Customer Success at Phreesia | Ex Zomato.

What is Arpit Shah's email address?

Arpit Shah's email address is ar****@****ail.com

What schools did Arpit Shah attend?

Arpit Shah attended Balaji Institute Of Management And Human Resource Development, Chanakya Education Societys Indira College Of Commerce & Science, Pune, Modern Education Society's Nowrosjee Wadia College Arts, Science, Pune 01, St. Alphonsa High School.

Who are Arpit Shah's colleagues?

Arpit Shah's colleagues are Nitor Ojei, Vikash Mangal, Ashish B, Amy Walsh, Sam Giordano, Poonam Sawant, Kelsie Hegemeyer.

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