Strategic SourcingB2B Customer ExperienceDigital Transformation

Cashflow OptimisationModern Workplace TransformationOTC Transformation

Commercial ExcellenceCustomer ExperienceOPEX OptimisationData Analytics

Supply Chain Transformation for Reliance Petrochemical Business- Demand planning and forecast improvement project for Petrochemicals business by implementing statistical demand forecast across polymer chain business- Forecastability study for SKU - Region segmentation based on demand variability- Forecast level strategy and statistical forecast algorithm- Worked on data analytics and visualization tools like - R and Tableau

Digital strategy of a project in India’s very niche industry – Convention and exhibition center:- Structured review of the Vision, brand positioning, proposed customer services, on-site facilities & target market segments- Designed persona specific Customer Journey Maps in order to reflect the journey of each persona, highlighting love-points & pain-points with suggested interventions to enhance the experience levels- Mapped the customer service offerings to the IT applications… Show more Digital strategy of a project in India’s very niche industry – Convention and exhibition center:- Structured review of the Vision, brand positioning, proposed customer services, on-site facilities & target market segments- Designed persona specific Customer Journey Maps in order to reflect the journey of each persona, highlighting love-points & pain-points with suggested interventions to enhance the experience levels- Mapped the customer service offerings to the IT applications required to operationalize processes- Developed use-cases for Omni-channel customer experience through Integrated CRM system, E-Mail, Marketing, Social Media Analytics, Mobile App, Digital Signages, IoT related products focused on increasing footfalls & precision marketing- Developed Analytics use-cases for leveraging the the data from the business and customer facing applications to improve the customer experience levels Show less

Logistics and Distribution planning

Customer Service Delivery

- Working on the business development project of Mobile Application "Simpel" .- Conducted extensive market research for identifying the niche market and customer base- Identified and negotiated with corporate clients for accepting payments using Simpel for services - Implemented Go-To-Market strategy to connect with customers/merchants- Involved in Brand Management and Promotion using online and offline channels-Carried out Customer Engagement drive and hit the target of… Show more - Working on the business development project of Mobile Application "Simpel" .- Conducted extensive market research for identifying the niche market and customer base- Identified and negotiated with corporate clients for accepting payments using Simpel for services - Implemented Go-To-Market strategy to connect with customers/merchants- Involved in Brand Management and Promotion using online and offline channels-Carried out Customer Engagement drive and hit the target of 3000 downloads.-Brought 10 new clients for accepting payments under different categories and sectors Show less

-Developed Requirement Analysis for telecomm infrastructure and listed vendors satisfying compliance.-Studied the Business model and Value chain of Telecommunication industry.-KPI Monitoring for Customer Service Improvement related to signal quality for Wireless technology.-Handled more than 15 calls per shift regarding coverage changes, renewal rates and billing procedures-Recommendation based on Feasibility study of various cell Area architecture was implemented