Arpit Singh Email & Phone Number

Singapore

Strategic SourcingB2B Customer ExperienceDigital Transformation

Gurgaon, Haryana, India

Cashflow OptimisationModern Workplace TransformationOTC Transformation

Gurgaon, India

Commercial ExcellenceCustomer ExperienceOPEX OptimisationData Analytics

Mumbai Area, India

Supply Chain Transformation for Reliance Petrochemical Business- Demand planning and forecast improvement project for Petrochemicals business by implementing statistical demand forecast across polymer chain business- Forecastability study for SKU - Region segmentation based on demand variability- Forecast level strategy and statistical forecast algorithm- Worked on data analytics and visualization tools like - R and Tableau

Mumbai Area, India

Digital strategy of a project in India’s very niche industry – Convention and exhibition center:- Structured review of the Vision, brand positioning, proposed customer services, on-site facilities & target market segments- Designed persona specific Customer Journey Maps in order to reflect the journey of each persona, highlighting love-points & pain-points with suggested interventions to enhance the experience levels- Mapped the customer service offerings to the IT applications… Show more Digital strategy of a project in India’s very niche industry – Convention and exhibition center:- Structured review of the Vision, brand positioning, proposed customer services, on-site facilities & target market segments- Designed persona specific Customer Journey Maps in order to reflect the journey of each persona, highlighting love-points & pain-points with suggested interventions to enhance the experience levels- Mapped the customer service offerings to the IT applications required to operationalize processes- Developed use-cases for Omni-channel customer experience through Integrated CRM system, E-Mail, Marketing, Social Media Analytics, Mobile App, Digital Signages, IoT related products focused on increasing footfalls & precision marketing- Developed Analytics use-cases for leveraging the the data from the business and customer facing applications to improve the customer experience levels Show less

Mumbai Area, India

Logistics and Distribution planning

Bengaluru Area, India

Customer Service Delivery

Mumbai Area, India

- Working on the business development project of Mobile Application "Simpel" .- Conducted extensive market research for identifying the niche market and customer base- Identified and negotiated with corporate clients for accepting payments using Simpel for services - Implemented Go-To-Market strategy to connect with customers/merchants- Involved in Brand Management and Promotion using online and offline channels-Carried out Customer Engagement drive and hit the target of… Show more - Working on the business development project of Mobile Application "Simpel" .- Conducted extensive market research for identifying the niche market and customer base- Identified and negotiated with corporate clients for accepting payments using Simpel for services - Implemented Go-To-Market strategy to connect with customers/merchants- Involved in Brand Management and Promotion using online and offline channels-Carried out Customer Engagement drive and hit the target of 3000 downloads.-Brought 10 new clients for accepting payments under different categories and sectors Show less

Saharanpur Area, India

-Developed Requirement Analysis for telecomm infrastructure and listed vendors satisfying compliance.-Studied the Business model and Value chain of Telecommunication industry.-KPI Monitoring for Customer Service Improvement related to signal quality for Wireless technology.-Handled more than 15 calls per shift regarding coverage changes, renewal rates and billing procedures-Recommendation based on Feasibility study of various cell Area architecture was implemented

Northwestern University 101: Leading With Analytics

Analytics is a leadership problem which can be used to address more business problems than they originally thought. Analytics decisions.

Master Of Business Administration (Mba), General Management

Activities and Societies: 1. Worked with Bisleri on Logistics planning projects 2. Worked in the Experience gifting industry leader.

Bachelor'S Degree, Electronics And Communications Engineering

Activities and Societies: ENCORE, SEED I have pursued my B.tech in Electronics and communication Engineering from IET Lucknow. I was.