Arpit Singh Email & Phone Number

Noida, UP, IN

Noida, Uttar Pradesh, India

• Conduct comprehensive audits of job postings to identify areas for improvement.
• Utilize advanced analytical tools, including Tableau and Excel, to prepare data-driven reports.
• Translate complex data into clear, actionable insights to effectively communicate recommendations to clients.
• Improve the performance of job posts, resulting in increased views and applications, and ultimately, higher ROI for clients.
• Contribute to a high rate of contract renewals, leading to a substantial increase in the organization's revenue.
• Demonstrate a commitment to delivering long-term value to clients, fostering trust and loyalty.

Noida, Uttar Pradesh, India

• Perform basic technical troubleshooting within the proprietary software to identify root-cause through researching, testing, and replicating issues reported with a focus on the tactical and strategic impact to the.
• Tracks customer interactions 100% to keep accurate records of impact for future growth of team.
• Collaborate with other team members and Tier 3 on resolutions as necessary.
• Effectively prioritize and escalate tickets to Tier 3 with detail and supporting documentation, ensuring that service level agreements are met.
• Identify opportunities to educate customers, both internal and external, as well as members of Tier 1 on how to better use the system tools and increase utilization.
• Basic working knowledge of APIs, Web Services, File Transfer Protocols, Databases, Robotization/Automation of manual processes and other integration methods with all CareerBuilder products and third parties.

Noida, Uttar Pradesh, India

• Troubleshoot issues within proprietary software, meticulously identifying root causes through research, testing, and replication to ensure tactical and strategic impact on customer satisfaction.
• Triage in-bound phone support issues, providing timely and effective solutions to address customer concerns.
• Manage Support Cases in the Salesforce CRM, ensuring organized and efficient case handling.
• Act as a Customer Advocate, proactively identifying opportunities to educate customers on system tools and enhance utilization.
• Share ideas collaboratively with the team, ensuring a collective focus on customer satisfaction and taking ownership of support issues.

Noida

#Installing, configuring and supporting network equipment including routers, switches, DNS and DHCP.#Configuring firewalls, routing and switching to maximise network efficiency and security#Handling high call volume (25+ calls daily) while maintaining clear, concise ticket notes in Salesforce CRM.#Consistently log, update and review any open tickets and.

Mohali, Punjab, India

#Manage all customer interactions as rostered within parameters#Demonstrate ownership on calls when contacted by customer#Respond to all customers in appropriate tone and language#Offer a solution-based approach for all customer interactions#Educate the customer at every given possible opportunity#Ensure updation of product, system, process and policy.

Master Of Business Administration(Financial Management), Finance

Product Management

Field of Study: ➣ Intro to Product Lifecycle, Product Vision & Product Strategy ➣ Agile & Lean Methodologies (Sprint, Scrum & Kanban) ➣.