• Managed Quality Assurance Program with a team of 10+ client and vendor company resources for a $20 Million implementation project• Spearheaded a digital transformation of a call center system to modernize legacy systems and processes, enhance data analytics capabilities, and improve member engagement, resulting in a 60% reduction in member call duration• Collaborated with a multidisciplinary team of 20, including medical experts, actuaries, and IT specialists, to define and achieve program objectives, culminating in 8 projects delivered on time and within budget• Managed a diverse portfolio of projects totaling $35 Million in budget, effectively allocating resources, and optimizing timelines. These projects addressed emerging healthcare trends and challenges, resulting in increased operational efficiency and cost savings• Proficiently dealt with Vendor based QA resources, built policies and ensured resources are well aligned with the defined process and their work quality, provide continuous progress reports and meet their deliverable deadlines

CLIENT - US STATE HEALTHCARE PROVIDER• Lead and execute Salesforce projects from QA standpoint to meet very crucial deadlines with 100% precision• SIT lead for a $20 Million implementation project managing client and vendor company• Redesigned testing strategies to reduce backlog by 66%, positively impacting sprint productivity• Overhauled Computer Telephonic Integration process to manage 50k + calls per day for 10+ M members• Introduced GHERKIN language for recording test cases to reduce time and increase throughput• Used Postman API to create cases in SFDC to increase productivity by 50%• High expertise demonstrated by working on multiple projects simultaneously as well as leading them• Presented and explained system functionality to senior leadership while performing User Acceptance Testing• Introduced Kanban system in JIRA board to increase throughput of the project in AGILE environment

• Participating in the planning, development, coordination and presentation of specific testing needs as appropriate to the quality assurance needs of the end user• Providing the required test data for the developers in order to fix the defects • Participate in QA team meeting and bug tracking meetings • Create and update Business Requirement Documents and functional Requirement Documents

Responsibilities - Member of Siebel CRM development team, Siebel Business Intelligence team, Siebel Testing team, Defect Analysis and Defect Fix team. Siebel CRM manages the financial system. My major role was of Business Analyst and Quality Assurance Analyst.• Worked with client experts to tackle complex application issues• Provided technical analysis and support• Used XML and XSLT's to perform data setup, data testing, code testing and creation of user - scenarios• Engineered 6 complex code modules with performance tuning and bug fixes that stabilized the application• Independently created Technical Designs from Functional Designs• Worked on Interfaces, Extensions, Forms,Reports and Conversion using Oracle Business Intelligence publisher tool• Developed components based on the Technical Designs using the Siebel CRM tool• Fixed defects found in the testing phase• Member of Data Migration Team responsible for migrating the data from legacy system to new system• Creating test cases and executing test scripts• Performed loading and modifications of huge data-chunks in production environment using SQL• 24*7 liaison to client for functional and application issues• Independently managed and coordinated all communication with client teams