Welcome to Apnee Community – Connecting the Indian Community in the USA!At Apnee Community, we pride ourselves on being the go-to platform for consolidating and curating all Indian community & business events across the United States. We work towards fostering a vibrant and united Indian community by providing a centralized hub where cultural, social, educational and business events are easily accessible.

Working ON MYSELF, BY MYSELF, FOR MYSELF

Aspiring to have a keen knowledge of the talent landscape to get the right people in the right roles at the right time.

- Responsible for designing, co-ordinating and improving the internal and external Skill Development programs- Work across a range of industries to deliver Skill Development programs that align to the organisation’s strategic vision- Expanding Skill Development program offering and enhancing the quality of existing programs- Developing and implementing strategy for the program team, including developing a robust risk mitigation plan- Understanding how different programs interlink and overlap- Working with the HR team to manage staff and resources for the assigned Skill Development programs- Liaising with the Marketing and Communications team to increase awareness of the Skill Development programs- Managing budgets and reporting on fund allocation- Gathering feedback and presenting insights- Reporting on program performance to executive team and directors- Identifying opportunities for continual improvement- Developing industry partnerships- Ensuring relevant standards, process and regulations are upheldSkill Development Programs Managed So Far:- Ministry of Road Transport & Highways (MoRTH) across Karnataka, Orissa, Bihar & Maharashtra- Gas Authority of India Ltd. (GAIL) across Uttar Pradesh, Jharkhand & West Bengal- Mumbai Metro/Delhi Metro/Jaipur Metro- Confederation of Real Estate Developers’ Associations of India (CREDAI)

 Spearheading responsibility for managing the gamut of operations pertaining to facilitation of:- Seamless CDMA-GSM Migration of Tata Docomo Customers visiting Ultadanga Tata Docomo Retail Store. This project demanded complete liaison with the Walk-In Customers, making them understand the requirement of migration, handling escalations with ease, close-looping with the Customers to avoid repeat complaints and walk-ins- Tata Docomo Retail Store Operations to ensure proper billing of devices and financial transactions- Process and Soft Skill Training to the Retail Executives to ensure updated information flows to the walk-in Customers- Customer Communication in the form of SMS and E-Mail to ensure timely updation of products and service information to the Customers- Complaint Management to address various Voice of Customer findings- Organizing Customer and Channel Partner Outreach Programmes in the form of SAMPARK, HALLA BOL to ensure every employee reaches out to the Customers and Stakeholders to understand their grievances, concerns, suggestions and work on the same

 Spearheading responsibility for managing the gamut of operations pertaining to facilitation of:- Tata Business Excellence Model (TBEM) model in the designated Circle/Region through BE Council- Design , Develop, Manage, Administer and enhance KM & Innovation Portal- Idea Life Cycle Management & Challenge Life Cycle Management through Innovation portal- Mentoring GB and YB projects, Conducting Six Sigma Training Programmes- Conduct Internal Process Audits with the objective of Risk reduction, Process Compliance and Process Improvements- Action plans to address various assessment / Voice Of Customer (VOC) findings

• End to End Management of the On-Boarding & Welcome Process of the Club Mahindra Members: Right from on-boarding till timely dispatch & delivery of Welcome Kits Ensure all holiday requests from the members are attended with acute sensitivity. In case of non-availability of any preferred resort on a preferred date, treating the members with utmost care & providing viable alternatives accordinglyAll complaints, unique or repeat, treated with utmost urgency. Focus was to reduce complaint % month-on-month, thus increasing C-SAT %age

Handling and supervising the dedicated contact centre(CARETOUCH) for high-ARPU UPU Airtel customers,partner management,driving CSMM scores down to the ARC level,implementing loyalty schemes for these Platinum,Corporate and VIP customers in close co-ordination with the marketing team......

Key Responsibilities: Making Collection Calls for an Outbound Process