Arpita Paul Dhar Email & Phone Number

Toronto, Ontario, Canada

◆ Report Management:- Updating daily and monthly reports for Health Check, Mail-Merge, and Out-of-Order Report, encompassing Solicitor Final Report, Tax, Insurance, and Financials.◆ Payment Processing:- Efficiently handling various payment processes, including monthly payments, discharge, renewals, assumptions, and wire processing.◆ Client Relationship Management:- Building and maintaining profiles for Red Carpet Clients through regular communication via calls and emails.◆ Discharge Handling:- Managing the entire discharge process, from preparing statements and posting payouts to reviewing and executing discharge documents, in collaboration with lawyers, clients, and third parties across different loan types (Regular loans, Self-Amortization loans and Social Housing loans of different provinces).◆ Renewal Procedures:- Conducting renewal tasks such as preparing statements and letters, reviewing renewal documents (including tax, insurance, and financials), processing payments, and maintaining checklists with final reports.◆ Assumption Processes:- Handling assumption statements, verifying registered documents with new clients, and updating systems while maintaining checklists with the final report.◆ Stakeholder Communication:- Establishing and maintaining strong relationships with clients, lawyers, ministries, and other third parties through timely and effective communication via calls and emails, adhering to established Service Level Agreements (SLA).

Kitchener, On, Canada

◆ Working with Salesforce Agent Desktop, using Macros, Creating Tasks, Alerts and Knowledge Articles in day-to-day to resolve customer issues on the Manulife Bank Systems.◆ Outstanding ability to convert customer requirements to actions. And ultimately to a finished deliverable.◆ Meticulous attention to detail (Awarded the Wire Pro for handling multiple Wire transactions without any error).◆ Highly efficient in researching best solutions and provide ideas on how make an existing process more effective.◆ Effectively collaborated with multiple teams and contribute to building a solution in a timely manner◆ Ability to apply accurate, effective, and timely support to the ongoing cases◆ Trained on various Manulife Bank systems (PPLUS, Contact Logger, AWD, Web Intake Tool, Advisor Portal etc..) and products (Day-to-Day Banking, Line-Of-Credit, Investments, Loans & Mortgages)◆ Mentoring junior associates and new hires, training and supporting them on floor during warranty period.◆ Considerable experience in handling multiple systems and multiple projects side-by-side

Kitchener, Ontario, Canada

• Take inbound calls from/to Plan members/ dependents/ Providers• Answer questions regarding their Health and Dental Insurance, Life, Disability and Internet issues.• Provide accurate Health and Dental benefit coverage including its limitations and conditions• Provide Life and Disability benefit or refer to the appropriate contact people as necessary• Update Plan member and/ or dependent information or refer to appropriate contact people as necessary• Determine if claim processed are accurate based on the provisions of the contract and have it processed or adjusted accordingly• Provide assistance to Plan members regarding their plan member site if they’re having any issues• Coordinate with other departments to determine claim eligibility and status• Build sustainable relationships and trust with customers through open and interactive communication

> Greeting all Customers with a warm, friendly smile. Ensuring each Customer receives afriendly, accurate and professional service.> Operating a cash register by scanning items across an electronic scanner to record price,compile printed list, and display cost of the Customer's purchase, tax, and rebates on themonitor screen> Promoting company sponsor programs: credit card service, product protection and charityinitiatives, when applicable> Achieving the "Item Per Hour" goal. Achieving the "Scanning" Percentage goal. AdditionalResponsibilities Adhering to all company policies and standard operating procedures.

Kolkata Area, India

> Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets).> Train, supervise and support office staff, including receptionists, security guards and schedule shifts.> Ensure timely and accurate customer service. Handle complaints and specific customers requests> Troubleshoot emergencies. Monitor stock and order office supplies. Prepare and monitor office budget. Keep updated records of office expenses and costs.

Kolkata Area, India

> Administrative support for all data entry on daily basis with MS Excel. Assisting storemanager for stock maintenance and record keeping.> Overall monitoring of policy cancellation process to ensure timely cancellation of policies,sending of cancellation letters to customers, resolution of issues and maintenance.> Lead the analysis of research to develop situational scenarios, conveying the pros and cons of each. This knowledge will be documented and used when management makes decisionsabout the future

Kolkata Area, India

> Excellent verbal and written communication skills, including facilitation of group presentations.> Proficiency in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Access and industry-specific analysis software.> Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients

Certificate, Brainware - Bpo

Masters, Uday Shankar Dance Style

Bachelor Of Arts - Ba, Political Science