Arpit Gupte Email & Phone Number

Berlin, De

Berlin, Germany

Spearheaded growth, retention, and strategic value creation for high-profile customers, achieving a 30% increase in customer satisfaction and identifying revenue opportunities that drove a 25% rise in renewal rates across key accounts.Led end-to-end client engagement across presales, delivery, and customer success for large accounts, achieving a 40% improvement in cross-functional collaboration and ensuring timely project delivery, resulting in a 20% reduction in project timelines.Established and executed strategic frameworks for high-stakes accounts, delivering scalable results and achieving enterprise-wide transformations across multiple departments within client organizations.Designed and implemented transformative programs and governance models, enhancing operational efficiency by 35% and driving a 20% reduction in project delivery times through effective change management and optimized support structures.Advised senior stakeholders on strategic initiatives, delivering insights and actionable plans that improved customer success metrics by 50% and consistently exceeded quarterly business goals.Orchestrated seamless customer journeys across implementation, onboarding, and support, leading to a 30% reduction in onboarding time and achieving a 95% client retention rate across key accounts.Built and nurtured multi-level relationships within client organizations, effectively managing renewal and expansion opportunities and increasing account value by an average of 20% year-over-year.Delivered targeted, data-driven solutions for enterprise clients, overcoming complex challenges and driving a 40% increase in customer engagement and advocacy across strategic accounts.Championed customer-centric initiatives, achieving a 30% improvement in retention rates within enterprise accounts and establishing the organization as a preferred partner for large-scale digital transformations.

Warsaw, Mazowieckie, Poland

Job Title: Senior Client Relationship ExpertJob Position: Intermediate Cash and Trade Processing Senior AnalystCiti Wholesale Commercial Cards - EMEA

Warsaw, Masovian District, Poland

Job Title: Global Client Account Specialist Job Position: Intermediate Cash and Trade Processing AnalystCiti Wholesale Commercial Cards Operations - EMEA* Establish/maintain wide/senior contact list within the client organisation* Organize, start and lead at the initial stage business discussion with the clients related to product penetration/spend increase; work closely with account manager on client deals once appropriate* Analyze, provide and propose client product/spend solution in a way that grows the business and tightens the long term relations with the clients* Prepare, organize and run client review meetings assisting as a single point of contact for the whole program discussion/expansion* Ensure a Seamless Transition from Implementation into Business As Usual for new programmes and influence the optimal running of the programme from launch * Be a single point of contact, Post Implementation for Clients, their Program Administrators (PA) and client decision makers * Create opportunities for proactive program improvement in concert with Commercial Cards Account Management/ Citi wide Relationship Management and other functional areas* Day-to-day issue resolution with key contacts at the client’s organisation with an emphasis on resolving the root causes of any issues* Issue Escalation - Taking ownership of issues and coordinating fast resolution* Identify areas to cross sell cards products / solutions to existing clients and work with the Citi teams to develop these leads.* Grow programmes through new countries, changes to scope, additional spend types* Programme Maintenance* Ongoing Programme Analysis (Declined transactions, timeliness of payments, Reasons for cardholder contact)

Warsaw, Masovian District, Poland

Support the Sales Team in a smooth roll-out of new PayPal implementations on merchant sites and will be relentlessly improving the end consumer experience of payment products integrated on major eCommerce sites and through new product solutions development.The key objectives of the role are:• Cooperate with PayPal’s Sales teams in presenting PayPal’s Solutions to the largest merchants and partners.• Provide detailed solution design and technical guidance to top tier merchants and partners.• Ensure merchants implement PayPal according to best practices.• Be recognized as a subject matter expert and influence key PayPal internal stakeholders.• Effectively communicate technical concepts at the level appropriate to the audience.• Use market and competitive environment knowledge to craft and deliver compelling proposals to merchants and partners.• Assess implementation risks; work with external and internal stakeholders to proactively and effectively remove obstacles to successful project delivery.• Track initial merchant performance after live-to-site launches for tracking engagement success.• Analyze the conversion for specific merchants and deep dive on potential integration issues.• Run test scenarios and QA testing for customer integrations.

Gujarat, India

• Identify and analyze an organization’s strengths and weaknesses, and respond to opportunities and threats in the marketing environment.• Lead Generation and Managing relations with existing merchants.• Develop and implement appropriate strategies by selecting, segmenting and targeting markets, and promoting products and services to those markets.• Work out an approach to pricing and set prices for products and services.• Develop plans for advertising, sales promotion; public relations, personal selling and sales management undertake marketing audits to monitor sales performance.• Monitoring and reporting on the effectiveness of strategies and campaigns.• Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.

Gujarat, India

• Ensuring Customer Satisfaction by achieving delivery and service quality norms.• Reviewed progress of sales roles throughout the company. • Accurately forecast annual, quarterly and monthly revenue streams. • Developed specific plans to ensure revenue growth in all company’s products.• Provided quarterly results assessments of sales staff’s productivity.• Coordinated properly company resources to ensure efficient and stable sales results.• Formulated all sales policies, practices and procedures.• Interpreted short- and long-term effects on sales strategies in operating profit.

Master Of Science (Msc), International Business And Management, Gpa 4.0 / 5.0

Activities and Societies: Volunteered for EURAM conference held at Kozminski University in 2015.Studied International Strategic Management

Master Of Science (Msc) - Dual Degree With Kozminski University, International Business And Management, 4.0

Specialisation in International Business Development and Strategic Marketing

Bachelor Of Engineering (Beng), Computer Science, First Class

Activities and Societies: Computer Science Engg. - Class Representative - 2009 to 2013