Arpitha Sharon Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

1. Project Coordinator, Program-Level Myki Project* Leading coordination efforts across multiple projects within the Myki program.* Overseeing project timelines, resource allocation, and milestone tracking.* Ensuring alignment with program objectives and stakeholder expectations.2. Project Coordinator, Site Survey for Myki Project* Directing site survey initiatives crucial to the Myki project's implementation.* Managing survey logistics, data collection, and reporting.* Coordinating with technical teams and stakeholders to meet project requirements.

Melbourne

- Conducted thorough assessments of customer intent and ability to pay, utilizing strong negotiation skills to align with client needs and ensure mutually beneficial agreements.- Diligently documented and monitored debt payment/settlement agreements, maintaining meticulous accuracy and adherence to industry standards.- Applied effective collection techniques, quality measures, and streamlined processes to enhance productivity and drive superior results.- Proven ability to manage challenging discussions and proactively find resolutions, resulting in positive outcomes and customer satisfaction.- Skilfully negotiated payment plans and settlements to bring accounts current, demonstrating persuasive communication and problem-solving skills.- Monitored payment plans to ensure compliance, promptly addressing missed payments and implementing effective collectionstrategies.- Consistently delivered excellent customer service, maintaining a positive attitude and building rapport with customers.

Melbourne, Victoria, Australia

Bangalore Urban, Karnataka, India

As an order management professional, I oversee the end-to-end order lifecycle, ensuring accurate order processing, efficient coordination with internal teams, and timely delivery to customers. Through effective communication, attention to detail, and a commitment to customer satisfaction. In addition to coordinating order fulfillment, I maintain accurate order records and documentation. I utilize order management systems and software to track order status, monitor inventory levels, and generate reports weekly bases with the help of salesforce and SAP.1) Manage the order process for select products:- Entering orders into specialist permissioning or electronic fulfillment systems andworking with internal customers to ensure the order is fulfilled according to agreedturnaround times.- Engaging with the sales in Order to cash process on the administration activity like agreement creation, order form, Invoice generating on-boarding and documentation of client details.2) Stake Holder Engagement (B2B )- Collaborated with internal stakeholders to ensure seamless order fulfillment according to agreed turnaround times and with a high level of accuracy - Converting the tasks created by Account Managers (Sales Team) to Contract, Order form & Security.- Preparing quotes and orders for sale and cancellation orders on timely basis.- Supported teams in the coordination of projects, improving customerexperience.- Working with various partners like Finance, COMC Teams and Permission team.- Working on GRC (Governance, risk and compliance) Requests.- Helping the client and credit management team to sort out the payment difference relating to pricing & services.- Giving License permission in ELM as per Account Manager Advice.

Bengaluru, Karnataka, India

- Evaluated and determined customer insurance coverage, processing, and adjusting health claims in adherence to claims policies and procedures.- Analysed and vetted financial settlements for clients, ensuring accuracy and fairness.- Confirmed or denied coverage based on thorough investigations and in alignment with established procedures.- Maintained strict confidentiality of patient finances, records, and health statuses.- Collaborated with claims adjusters and examiners to expedite claims processing and achieve efficient outcomes

Master Of International Business Management, (Major In International Trade & Business And Management Consulting)

Master's in International Business, Specializing in Management Consultancy and International Trade 1. Developed Expertise in Management.

Bachelor Of Commerce, Accounting And Finance, 7.91 Cgpa

Activities and Societies: Best Outgoing Student of 2020 President of Commerce Club "The Elite"