Customer Success Manager
Current
May 2022 - Present
AeroLeads people directory · profile
Arpitha Srivatsa Email & Phone Number
Customer Success Manager|Drive Product Adoption|Design Thinking and Innovation|Value Based Relationships|SaaS|Customer First|Trusted Advisor
at
Freshworks
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager|Drive Product Adoption|Design Thinking and Innovation|Value Based Relationships|SaaS|Customer First|Trusted Advisor
Location
Austin, Texas, United States
Company size
Who is Arpitha Srivatsa? Overview
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Quick answer
Arpitha Srivatsa is listed as Customer Success Manager|Drive Product Adoption|Design Thinking and Innovation|Value Based Relationships|SaaS|Customer First|Trusted Advisor at Freshworks, a company with 1 employees, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Arpitha Srivatsa.
Arpitha Srivatsa previously worked as Customer Success Manager at Freshworks and Customer Success Manager at Whatfix. Arpitha Srivatsa holds Masters In Design Thinking And Innovation, Design Thinking from Mälardalen University.
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Freshworks
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Profile bio
About Arpitha Srivatsa
As a Customer Success Manager at a leading startup in the B2B SaaS technology domain I successfully helped discover pain points for our customers and guided them towards their key goals:Increase employee productivityReduced in-person training and on-boarding of users by adopting our in-house digital solutionsDevised strategies to retain churn risk customers as well as upsellHarnessed customer-first principles to drive results and generate impactful results for our customers, leading to increased retentionEffectively communicate ROI by value through regular structured business reviews with key customer stakeholdersOver the years, as part of my portfolio, I have worked with customers across the globe, spanning North America, EMEA and APAC regions across myriad industries such as Healthcare, Manufacturing, Financial Services, Consulting, etc to name a few. As part of my role, I have worked with leading customers across industries, such as Intel, Alcon, Bluebird Bio, Scania, Imagination, etc.I am presently looking for a Customer Success Manager or similar such roles which entails:Creative problem solvingCraft customer adoption strategiesResolve pain points by strategic collaborationIncrease Net Retention Rate(NRR) and Gross Retention Rate(GRR)Trust Advisor to engage and enhance customer relationshipsOutside of work I enjoy a good stretch by practicing yoga followed by cooking a healthy meal.
Current workplace
Arpitha Srivatsa's current company
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Freshworks
5 roles
Arpitha Srivatsa work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
- Responsible for post-sales on boarding to understand the customers' expectations, strategic collaboration, implementation support and successful deployment to achieve business objectives and sustain value-driven.
- Developing success plans for customers’ based on their success objectives, metrics for success, potential issues and recommend best practice for implementations.
- Responsible for strategic ideation with client stakeholders, driving implementation through adequate training, promoting advocacy and rewarding advocates.
- Responsible for collaborating with C-level executives to demonstrate the value, drive renewals.
- Proactively manage upcoming renewals, brainstorming for strategies to mitigate churn of low activity clients, nurturing up sell opportunities and promoting customer advocacy.
- Establishing a trusted advisor relationship that works to ensure customer's overall satisfaction.
Feb 2019 - Jan 2021
Business Developement Intern
Real time analysis of customers feedback such as opinions in survey responses, social media interactions to learn customers sentiments and devised strategy to tailor product and service offerings to meet customers needs.Created a dashboard to segregate customers sentiments by product issues, rating, experience to analyze the pain points, improved support.
May 2018 - Jul 2018
Product Design Intern
Jan 2018 - May 2018
Qa Analyst
Worked on Big data and Business Intelligence projects ranging from Manual testing to ETL and KPI Dashboard testing in QlikView and Cognos.Led the QA efforts for a globally used employee assessment dashboard on QlikView.Worked on a Qlikview dashboard used by the Stakeholders (Including the Chief Data officer of AIG),(Chief technology officer of AIG) to.
Jun 2014 - Mar 2017
Team & coworkers
Colleagues at Freshworks
Other employees you can reach at freshworks.com. View company contacts for 1 employees →
AG
Ashish Gupta
Colleague at Freshworks
Bengaluru, Karnataka, India, India
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RC
Rajasegar Chandran
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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KR
Kris Romano
Colleague at Freshworks
Belgrade, Serbia, Serbia
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ME
Marion Escudé
Colleague at Freshworks
Berlin, Berlin, Germany, Germany
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VS
Vikgnesh Sampath
Colleague at Freshworks
Redmond, Washington, United States, United States
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KS
Krithika Surendranath
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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KP
Keshav P Ramanathan
Colleague at Freshworks
Tamil Nadu, India, India
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VR
Varshini Ravichandran
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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PP
Pranes Prabaakaran
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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SK
Sathish Kumar
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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Ashish Gupta
Colleague at Freshworks
Bengaluru, Karnataka, India, India
View →
RC
Rajasegar Chandran
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
View →
KR
Kris Romano
Colleague at Freshworks
Belgrade, Serbia, Serbia
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ME
Marion Escudé
Colleague at Freshworks
Berlin, Berlin, Germany, Germany
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VS
Vikgnesh Sampath
Colleague at Freshworks
Redmond, Washington, United States, United States
View →
KS
Krithika Surendranath
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
View →
KP
Keshav P Ramanathan
Colleague at Freshworks
Tamil Nadu, India, India
View →
VR
Varshini Ravichandran
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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PP
Pranes Prabaakaran
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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SK
Sathish Kumar
Colleague at Freshworks
Chennai, Tamil Nadu, India, India
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3 education records
Arpitha Srivatsa education
Masters In Design Thinking And Innovation, Design Thinking
Mälardalen University
Mba - Business Design And Innovation, Business, Management, Marketing
Welingkar Institute Of Management
Bachelor’S Degree, Information Science And Engineering
Sri Jayachamarajendra College Of Engineering
FAQ
Frequently asked questions about Arpitha Srivatsa
Quick answers generated from the profile data available on this page.
What company does Arpitha Srivatsa work for?
Arpitha Srivatsa works for Freshworks.
What is Arpitha Srivatsa's role at Freshworks?
Arpitha Srivatsa is listed as Customer Success Manager|Drive Product Adoption|Design Thinking and Innovation|Value Based Relationships|SaaS|Customer First|Trusted Advisor at Freshworks.
Where is Arpitha Srivatsa based?
Arpitha Srivatsa is based in Austin, Texas, United States while working with Freshworks.
What companies has Arpitha Srivatsa worked for?
Arpitha Srivatsa has worked for Freshworks, Whatfix, Bigbasket.Com, Retuna Återbruksgalleria Och Konferens, and Aig.
Who are Arpitha Srivatsa's colleagues at Freshworks?
Arpitha Srivatsa's colleagues at Freshworks include Ashish Gupta, Rajasegar Chandran, Kris Romano, Marion Escudé, and Vikgnesh Sampath.
How can I contact Arpitha Srivatsa?
You can use AeroLeads to view verified contact signals for Arpitha Srivatsa at Freshworks, including work email, phone, and LinkedIn data when available.
What schools did Arpitha Srivatsa attend?
Arpitha Srivatsa holds Masters In Design Thinking And Innovation, Design Thinking from Mälardalen University.
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