Arpitha Srivatsa Email & Phone Number

San Mateo, California, Us

San Jose, Ca, Us

• Responsible for post-sales on boarding to understand the customers' expectations, strategic collaboration, implementation support and successful deployment to achieve business objectives and sustain value-driven relationships. • Developing success plans for customers’ based on their success objectives, metrics for success, potential issues and recommend best practice for implementations. • Responsible for strategic ideation with client stakeholders, driving implementation through adequate training, promoting advocacy and rewarding advocates.• Responsible for collaborating with C-level executives to demonstrate the value, drive renewals.• Proactively manage upcoming renewals, brainstorming for strategies to mitigate churn of low activity clients, nurturing up sell opportunities and promoting customer advocacy.• Establishing a trusted advisor relationship that works to ensure customer's overall satisfaction.• Collaborating with business partners, internal teams including product, engineering, sales, marketing, and customer support to meet business objectives.• Served as voice of the partner to collect feedback from clients to drive continuous improvement across all areas of partnership.

Bangalore, Karnataka, In

Real time analysis of customers feedback such as opinions in survey responses, social media interactions to learn customers sentiments and devised strategy to tailor product and service offerings to meet customers needs.Created a dashboard to segregate customers sentiments by product issues, rating, experience to analyze the pain points, improved support TAT response by 32%.Devised a marketing campaign to understand the brand sentiment on social media to understand customers feelings and opinion on bigbasket delivery model.

Eskilstuna, Södermanland, Se

New York, Ny, Us

Worked on Big data and Business Intelligence projects ranging from Manual testing to ETL and KPI Dashboard testing in QlikView and Cognos.Led the QA efforts for a globally used employee assessment dashboard on QlikView.Worked on a Qlikview dashboard used by the Stakeholders (Including the Chief Data officer of AIG) ,(Chief technology officer of AIG) to monitor the quality of the data currently possessed by the company about its clients, employees and the market.Implemented and managing a company wide project to engage employees and create a connection with the Senior Management team through a framework of meetings/activities.

Masters In Design Thinking And Innovation, Design Thinking

Mba - Business Design And Innovation, Business, Management, Marketing

Bachelor’S Degree, Information Science And Engineering