• Program Management, People Management, Financial Management, Scrum/Agile Team Management, Risk Management, Stakeholder Management• Serves as a Program Manager / Scrum Master for 4 PODs / development teams composed of Architects, Business Analysts, Developers, UX team, DevOps team, Testing & Quality Assurance Team and Product Managers, to ensure predictable delivery of high-quality product features• Create and maintain team roadmaps and backlogs with product managers• Facilitate backlog grooming, sprint planning, kick-offs, retrospectives, and other standard processes ceremonies• Identify risks, visualize upstream & downstream dependencies and help unblock challenges. Manage RAID• Help the team with the story creation, estimation and planning processes• Provide project status and estimates to all stakeholders• Administrate appropriate project management tools• Co-ordinate cross-project activities

Working as Scrum Master/Project Manager for Vodafone India CGNAT_Collector_Solution project

Working on the Pre-Sales opportunities for MTN Group as CFR (Contract Fulfillment Responsible), part of CORE-3

Mobile Money Program for MTN Nigeria - Wallet Platform

CIS, IN & CORE Expansion Program for MTN Zambia - CS Expansion (SDP and OCC) for 2 sites @ Zambia- MPBN, LB and Switch Expansion for 2 sites @ Zambia- Balance Notification (AIR, EMA)- Automation of manual reload of Airtime & Data (EMA)- Menu Alignment (CIS)- Supersize and Bolt-on Bundle (CIS)- Also worked on multiple opportunities for CS and CIS

Managing MTN BSS, MPBN & CORE Program, from development to implementation, for MTN Rwanda (onsite). Projects include -- Formatter development & implementation for EMM- PC development & implementation for AIR for notification of refill to 3PP- PC development & implementation for location update- Development & deployment of patch on HLR for A no. barring- MPBN expansion (replacing Smart Edge 1200/ SE600 MPBN routers with Cisco ASR9006)- Migration of Charging firewalls from old (SG2000) to new (SRX 1400)Key Responsibilities :- Responsible for the development of Project Charter, Risk Register, Quality Plan, Comm. Plan, Scope Document, Resource Plan & Budget- Closely working with clients to define the SOW, SLA & other project documentations for smooth functionality of project life cycle- Understanding client needs, requirements, and expectations and devise solutions accordingly- Scrum master : Organizing and facilitating daily scrum meetings, establishing goals, monitoring sprint progress- Identification of issues & risks involved in the Project & create risk register so that risks can be mitogated or minimized- Acting as SPOC- Conducting final audits for all services delivered to the customer; timely reviewing project status and recognizing toll gates for identifying resource utilization- Monitoring projects with respect to cost, resource deployment, time overruns and quality compliance to ensure execution of projects within the time - People Management and Resource allocation for the Program- Identifying new areas of business & generating new business opportunities during project execution towards ensuring cost savings and margin improvements- Identify KPI's and key services and create a mechanism for reporting to the governance board on weekly basis- Build and maintain client relationships both, internally & externally- Attend review meetings, areas covered will include performance reports, service improvements, quality & processes

Executed projects in BSS/OSS as - - Customer Project Manager for Bhutan Telecom and Etisalat Egypt- Service Delivery Line Manager for Maroc Telecom - COTE DIVOIRE (Ivory Coast)- Service Delivery Line Manager for MTN - South AfricaKey Responsibilities : - To help identify and implement the strategy for applications and technologies across IT- Identify KPI's and key services and create a mechanism for reporting to the governance board on weekly basis- Scrum master - Organizing and facilitating daily scrum meetings, establishing goals, monitoring sprint progress- Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed- Build and maintain client relationships both, internally & externally- Attend review meetings, areas covered will include performance reports, service improvements, quality & processes- Manage the performance of services as agreed in the contract and ensure that the service levels are achieved- Manage and Contribute to the delivery of all IT components of group services in order to meet business objective- Responsible for managing the quality of the deliverable for service and product ensuring that ICT standards are applied- Ensuring the delivered services are fit for purpose, carrying out relevant reviews as necessary- When ever required, do the necessary escalations and manage the relationship through to event resolution or escalation- Responsible for Service Delivery Team building, team development, management and motivation of the team- People Management and Resource allocation for the ProgramSpecialties: Program Management, Project Management, Migration/Transition Management, PMO, Quality Assurance and Performance Improvement, Customer Management & Delivery, Competency Building.

Executed projects in BSS, OSS, CS CORE & IP CORE, MPBN, as Project Manager for-Vodafone-Idea-Airtel Key Responsibilities- Generating new business opportunities during project execution towards ensuring cost savings & margin improvements for the org- Responsible for the development of Project Charter, Risk Register, Quality Plan, Communication Plan, Scope Document, Resource Plan & Budget Estimates- Closely working with clients to define the SOW, SLA & other project documentations for smooth functionality of project life cycle- Understanding client needs, requirements & expectations and devise solutions accordingly- Identification of issues & risks involved in the Project & create risk register so that risks can be minimized- Acting as single point of contact for the delivery, scope management & quality related issues- Conducting final audits for all services delivered to the customer; timely reviewing project status and recognizing toll gates for identifying resource utilization- Tracking business leads, articulating the benefits of products & services & developing a process to drive sales- Spearheading activities involving working out various requirements & monitoring overall project operations for ensuring timely completion- Monitoring projects with respect to cost, resource deployment, time overruns & quality compliance to ensure execution of projects within the time & cost parameters- Formulating the acceptance of the program and project results towards ensuring the benefits realization have been achieved- Identifying opportunities for the new products, services & applications and enhancing revenues by adding to the clients existing infrastructure / services availed- Developing & following up business leads to manage clientele & intelligent proposals- Maintaining daily reports through automated system and preparing various reports and MIS- Improvising the quality of documentation and reduced the error count by effective analysis and evaluation

Worked on multiple products & solutions of Ericsson as a technical expert, implemented the same & get the successful AT and handover done. The projects include,❖ Mobile TV❖ MSP (Multi Service Proxy)❖ MPS (Mobile Positioning System)❖ Connected Home❖ 3PP products like Roam Welcome, Roam Prefer and Missed Call Alert solutions

Implementation, Go-live and Product support along with Application administration, troubleshooting and daily health checkups of the below solutions for the operators like Airtel, Reliance, BSNL, MTNL, Spice and STC Saudi Arabia❖ WAPGw❖ SMSGw❖ SMSC❖ MMSC❖ IMPS

Worked on various solutions like MMSC, WAP Gateway, SMS Gateway & IMPS for operators like Airtel, Reliance, BSNL, MTNL, Spice and STC Saudi Arabia, where shouldered responsibilities from the installation & implementation to technical support of these nodes# Bharti Telesoft Ltd is now Comviva Technologies Ltd.

Worked on various solutions like MMSC, WAP Gateway, SMS Gateway & IMPS for operators like Airtel, Reliance, BSNL, MTNL, Spice and STC Saudi Arabia, where shouldered responsibilities from the installation & implementation to technical support of these nodes

❖ Spearheaded the designing & development of modules in C, C++❖ Embedded software development of low level hardware drivers in C language