As a Business and Finance Application Consultant at TCS, I specialize in delivering tailored solutions for our esteemed client, Ramboll. Leveraging my expertise in business analysis and finance, I collaborate closely with Ramboll's teams to enhance their operational efficiency and streamline their financial processes.My role involves analyzing Ramboll's existing systems and workflows, identifying areas for improvement, and designing robust applications that align with their strategic objectives. I work diligently to integrate cutting-edge technology with Ramboll's business needs, ensuring seamless functionality and optimal performance.In addition to technical proficiency, I bring a deep understanding of financial principles and regulatory requirements, enabling me to provide insightful guidance on compliance and risk management. I am committed to delivering solutions that not only meet but exceed Ramboll's expectations, contributing to their growth and success in the competitive marketplace.Through continuous collaboration and a client-centric approach, I strive to forge strong partnerships with Ramboll, driving innovation and delivering tangible business outcomes.

As a Business and Finance Application Consultant specializing in SAP MM (Materials Management), I worked with Ramboll to enhance operational efficiency and streamline financial processes. I analyzed existing systems, identified areas for improvement, and designed SAP MM solutions that aligned with Ramboll’s strategic objectives. My role involved integrating advanced SAP technologies to ensure optimal performance and effective materials management. I also guided compliance, risk management, and procurement strategies, aiming to exceed Ramboll’s expectations. Through collaboration and a client-centric approach, I helped Ramboll achieve operational excellence and drive innovation in its procurement and inventory processes.

As a Senior Analyst at HCL Technologies working for Informatica, I managed ITSM processes and implemented ITIL best practices to enhance service delivery and incident management. I administered Active Directory, managing user accounts, group policies, and permissions to ensure secure access control. I also oversaw access control management, conducted regular reviews, and ensured compliance with security standards. Additionally, I monitored server performance, performed routine maintenance, and resolved incidents to maintain system stability. My role involved collaborating with stakeholders to address technical issues and provide solutions, contributing to improved service efficiency and client satisfaction.

In my role as a TECHNET LEAD South Asia, I was responsible for overseeing and managing major incidents through to resolution and follow-up reporting for India and UAE FOs. I acted as the primary liaison for service and hardware vendors, managing IT procurements and ensuring the timely delivery of resources. I contributed to building ITIL processes for the account and facilitated a smooth transition from FootPrints to ServiceNow. I developed new processes to standardize incident resolution workflows, which improved efficiency and consistency across teams. I managed Technical and Management Bridges, keeping all stakeholders informed on issues until resolution and providing support as needed. I worked closely with team managers and technical leads to ensure that incidents were resolved swiftly and within SLA windows. Additionally, I established and maintained relationships with technical leads and key account members to stay informed about account dynamics and enhance daily operations. I completed follow-up reports and Major Incident Reviews (MIRs), providing detailed timelines, participant lists, and incident summaries for problem management and continuous improvement.

• Oversee and manage all Major Incidents for accounts located in the Command-and-Control Center for North America.• Train all team members in processing of incidents within the Command-and-Control Center.• Work within accounts to help better establish processes.• Assist in overseeing the day-to-day operations and assist with ITIL building within the department.• Worked hand in hand via conference call with all teams to ensure a smooth recovery in case of Fatal hardware/Software failures.

At STAPLES (North America and Canada), I handled incoming nationwide Service Desk calls from DCs and offices, troubleshooting a variety of IT issues. I mapped drives, installed printers, and performed repairs on Microsoft Office applications. I managed email tickets from users regarding IT and miscellaneous issues, resolved problems in AS400 related to printer spools and passwords, and handled Active Directory password and account management. Additionally, I performed remote logins to assist and repair issues on user PCs and laptops, ensuring efficient and effective support for end-users across North America and Canada.