Arpit Nigam Email & Phone Number

Customer experience & operations professional who is confident communicator across multiple level. Managing business operations with 8+ years of proven track records in various domains comprising of customer service/support, query handling(inbound, outbound, chat, email & social media platform). Accomplished operational goals in B2B, B2C environment. Skilled leader who has the ability to develop the strategy, plus dig deep into the tactics needed to make it happen.Problem solver with diverse operations and support experience enables ability to quickly dissect issues and develop practical solutions that are forward-thinking, customer-service oriented and sustainable. Passionate about driving memorable and seamless customer experiences.Key areas of expertise : Team management, process management/improvement, customer experience, operations management, data analytics, omnichannel, strategic planning and multitasking capabilities to positively contribute to organizational growth.