1. As a crucial part of customer service at the Walk-in counter, greet and welcome clients with a warm, friendly, and positive attitude, Sympathetic contact person for guests travel arrangements for international & domestic destinations.2. Assist in answering Guest inquiries, requests, and concerns accurately in a timely manner. Provide alternatives, and solutions to issues presented professionally.3. Identify the customers’ needs through effective questioning and selecting appropriate products to match the customers' requirements or resolve queries.4. Primarily focus on increasing customer loyalty and utmost customer satisfaction.5. Selling and being knowledgeable of all activities, tours, and service excursions to put guests at ease. Presentation of itineraries to customers and Delivering Consistent and Professional communication.6. Slashed travel services costs by 30%, negotiate prices with vendors, also promote various services and programs as appropriate to generate revenue.7. Handle cash transactions payments/refunds, perform administrative and record-keeping tasks, as per schedule and handovers, and also track sales/market for profits.8. Generate profitable leads through promotional activities, Travel & Tourism fair by expanding the customer base by 25% by maintaining a professional network of potential clients.

1. Generated Sales for B2C International destinations & tourism products of India and responsibly represented the company, dealing with guests at the retail walk-in counter.2. Provided all customers with a premium level of service in person and over the telephone by ensuring that all requests are courteously and efficiently handled by Company policies and ensuring that follow-up is consistent and without delay and resolved escalated customer issues.3. Confidently demonstrated up-to-date product knowledge while having in-depth knowledge relating to a portfolio of GIT destinations.4. Consistently demonstrated strong focus to achieve targets on agreed deadlines.5. Log and maintained accurate records of all Guest inquiries, concerns, and requests using systems provided under set procedures. Actively promote Company’s App.6. Performed all tasks related to telephone activities. Roadshow invites and RSVP in a courteous way.7. Ensured adherence to Privacy and Communication to protect the guest’s personal information when communicating with Tour Operators, Reservations.8. As per driving sales initiatives, Generated revenues by converting leads from Travel agents, Cold calling which resulted in an increased customer base of 25%.9. Provided excellent services by demonstrating enthusiasm and genuine interestthroughout the booking process and On tour quick services.10. Responsible for monitoring individual targets and sharing projections Daily, weekly, and monthly with a developed improvement plans.11. Monitored customer buying trends, market conditions, and competitor actions and made strategies by pitching the right product to achieve sales targets.12. Created prospect rapport by approaching leads and cultivating strong business relationships through sales.13. Delivered product sales presentations, explaining tour services, visa process, insurance-related concerns, itinerary briefing to customers in a simplified manner.

1. Worked as Tour Manager for Incentive, Corporate MICE Groups tours.2. Energetically handled multiple MICE group tours for domestic destinations like Kerala, Sikkim, and Goa. Lead groups of 30-40 guests with a great and helpful demeanor.3. Coordinating all travel arrangements with respect to Managing finance allotted for the tour, Group check-in at Airports, contacting and working with Coach/Car Drivers, Dealing with Hotel Managers for allocation of rooms, and customer services like Dining, Buying Tickets for Museums, National Parks, Elephant Safaris, Cruise/boat rides for the smooth running of the tour.4. Dealing with critical issues by solving customer grievances, tour escalations, and emergency situations.5. Handled a Corporate MICE event along with the team and took care of the smooth running of the event.6. Responsible for Monitoring Railway Reservations of travelers from their respective places for incentive tours to different destinations.