Arqam Azhar 👨‍🏫⭐ Email & Phone Number

Sri Lanka

Role Overview:As the Head of Customer Experience at TukTukRental.com, I oversee the Journey Support Team, Emergency and Mechanical Response Team, and Operations Teams for Logistics and Quality Assurance.My primary goal is to ensure exceptional customer service and seamless operations across all departments. I work to enhance customer satisfaction, streamline processes, and manage the performance and development of my teams. The objective is to improve interdepartmental synchrony in… Show more Role Overview:As the Head of Customer Experience at TukTukRental.com, I oversee the Journey Support Team, Emergency and Mechanical Response Team, and Operations Teams for Logistics and Quality Assurance.My primary goal is to ensure exceptional customer service and seamless operations across all departments. I work to enhance customer satisfaction, streamline processes, and manage the performance and development of my teams. The objective is to improve interdepartmental synchrony in a rapidly growing and relatively young organization with amazing people! Goals:Customer Satisfaction: Ensure high levels of customer satisfaction through efficient communication, problem-solving, and service delivery.Operational Efficiency: Streamline processes to enhance operational efficiency and reduce turnaround times.Team Development: Foster a culture of continuous improvement and professional development within my teams.Safety and Reliability: Maintain high safety standards and reliability of vehicles and services. Show less

44 Kandewatte Road, Nugegoda - Colombo

Finally stepped into the Travel industry. Travel is something I love doing for a living - Started building a dream #TravelStartup in 2014Travelution is a Travel company based in Sri Lanka.As a developing country with huge future potential for travel and tourism, we intend to create a platform where Sri Lankan people can grow and develop through tourism.Having won the National Award at the Annual Startup Accelerator programme CIMA LAUNCH PAD 2015 - As the BEST SOCIAL… Show more Finally stepped into the Travel industry. Travel is something I love doing for a living - Started building a dream #TravelStartup in 2014Travelution is a Travel company based in Sri Lanka.As a developing country with huge future potential for travel and tourism, we intend to create a platform where Sri Lankan people can grow and develop through tourism.Having won the National Award at the Annual Startup Accelerator programme CIMA LAUNCH PAD 2015 - As the BEST SOCIAL STARTUP.2015We seek to create Holistic development through Tourism - giving utmost importance to the Human - Social - Economic and Ecological development areas which contribute largely towards shaping Holistic growth. Show less

Nawala, Southern, Sri Lanka

Our programs focus on the Need Analysis and then work towards identifying the most viable and effective solutions to help influence Human Behaviour and create desired or favorable outcomes towards the set objectives.

United Kingdom

Lecturing level 7 post Graduate diploma programmes covering modules for Strategic Leadership Strategic Marketing and Strategic Planning, Small and Medium Enterprises and Business Management

England, United Kingdom

I COVER MARKETING MANAGEMENT, ENTREPRENEURSHIP AND STRATEGIC LEADERSHIP MODULES FOR PERASONS HIGHER NATIONALS

Colombo, Western, Sri Lanka

As a brand planner my life revolves around understanding people and behavior in order to formulate strategies for brands to influence and change those behaviors in favour of the brand. (interesting)I am loving it! Clients I work for:P&GSamsungMinute MaidNestleSuperMaxCommercial BankCargills CeylonPeoples Leasing CompanyRichlifeLankem Agro ChemicalsJanashakthi Insurance

Colombo

I work as a volunteer for the Rotaract movement - and I am blessed with an amazing team of individuals who believe in me.We do various projects in favour of Community benefit - under the avenues of;Professional DevelopmentCommunity ServicesInternational UnderstandingClub services

Dehiwela, Colombo

I lecture for a Diploma in Management Studies, certified by the Tertiary & Vocational Education Commission (TVEC) Diploma in Management Studies.

Colombo, Western, Sri Lanka

Was involved in selling Medical Insurance & Life insurance policies - Through an existing customer base and also developing new customer bases.

Master Of Business Administration - Mba, Marketing, Reading

Activities and Societies: Distant Learning Students Association Last semester to successfully complete MBA.

P.G.Dip Marketing, Marketing/Marketing Management, General

Activities and Societies: SLIM Students Council, Marketing Roks, SLIM Brand Excellence vouluteer committee Director Professional.

A/L, Commerce And Business Managemennt

Activities and Societies: English Literary Association, Interact Club, Debate Society, Media Club, U19 Football Team. Studied from Grade 1.

Tesol, Teaching English As A Second Or Foreign Language/Esl Language Instructor, Distinction

Activities and Societies: CPD CPD Accreditted - 120 Hr TESOL Certificate Course completed