As an account manager at Bega Cheese, a leading dairy company in Australia, I leverage my four years of experience in business analysis and digital transformation in building long term customer relationships and providing support to all B2B clients. I hold a master's degree in business information systems from Swinburne University of Technology, where I specialized in business analysis and process design. I am also certified as an internal auditor for ISO 27001 and 22301 standards, demonstrating my commitment to quality and security.In my current role, I manage accounts, align ordering systems and payment methods, and achieve sales and service performance targets for the financial year. I also actively participate in process digitalization and guide team members and clients with new systems and business processes. I have designed customer service process maps, collaborated with teams to provide ordering and tracking automation, and delivered service level agreement targets for clients. I enjoy applying my analytical skills, customer engagement abilities, and process improvement expertise to create value for the company and its customers. My goal is to help Bega Cheese grow and innovate in the competitive dairy industry.