Arran Wilson Email & Phone Number

Leeds, GB

Leeds, England, United Kingdom

Leeds, England, United Kingdom

• Providing first call resolutions & objection handling to meet individual & business KPI’s
• Active listening & note taking, ensuring that all customers have fair outcomes
• Supporting Venerable customers with an empathy centred approach to assess the most appropriate way forward.
• Integrative negotiations & setting payment arrangements
• Outbound dialler & inbound calling handling

Leeds, England, United Kingdom

• Reconciled seasonal operating budgets and shared information with the senior management team.
• Provided direction and guidance to internal teams in order to achieve targets & meet KPI's
• Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
• Collected regular customer and employee feedback, interpreting findings to enable corrective action.
• Made decisions to effectively distribute workload among the team & prioritize tasks
• Ensured compliance with all company standards and procedures.

Leeds, England, United Kingdom

• Mentored new team members to support them in learning their role & providing outstanding face to face customer service.
• Handled complex customer queries & complaints, whilst remaining compliant with company policies/ procedures
• Worked on motivating the team to be as productive as possible by prioritizing people & cultivating a health working environment
• Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.

Leeds, England, United Kingdom

• Delivered outstanding in-store experience through positive and attentive customer service.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Continually replenished stock in line with sales records

Mathematics, C

Political Science And Government, C

Activities and Societies: Debating society, Forensic reading

Psychology, C