Arran Wilson Email & Phone Number

Leeds, Gb

Leeds, England, United Kingdom

Leeds, England, United Kingdom

• Providing first call resolutions & objection handling to meet individual & business KPI’s• Active listening & note taking, ensuring that all customers have fair outcomes• Supporting Venerable customers with an empathy centred approach to assess the most appropriate way forward. • Integrative negotiations & setting payment arrangements • Outbound dialler & inbound calling handling

Leeds, England, United Kingdom

• Reconciled seasonal operating budgets and shared information with the senior management team.• Provided direction and guidance to internal teams in order to achieve targets & meet KPI's• Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.• Collected regular customer and employee feedback, interpreting findings to enable corrective action.• Made decisions to effectively distribute workload among the team & prioritize tasks• Ensured compliance with all company standards and procedures.

Leeds, England, United Kingdom

• Mentored new team members to support them in learning their role & providing outstanding face to face customer service.• Handled complex customer queries & complaints, whilst remaining compliant with company policies/ procedures• Worked on motivating the team to be as productive as possible by prioritizing people & cultivating a health working environment• Performed daily store opening and closing, readying sales floor for customers and delivering stringent security measures.

Leeds, England, United Kingdom

• Delivered outstanding in-store experience through positive and attentive customer service.• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.• Continually replenished stock in line with sales records

Mathematics, C

Political Science And Government, C

Activities and Societies: Debating society, Forensic reading

Psychology, C