Arran Griffith Email & Phone Number

Moncton, Nb

Manage total store-level operations from front line customer service to P&L management.- Create exceptional customer shopping experiences in-store through elevation of company operational/visual standards partnered with staff coaching, development, and training.- Oversee direct report team of 5 managers and staff of 20+ employees.- Provide Human Resource support for staff including hiring, onboarding, performance management, scheduling and seeking opportunities to improve employee engagement.- Created areas of operational efficiency, impacting bottom line. Reduced operating expenses and maintained operating profit integrity by managing costs efficiently while focusing on a “customer first” approach to drive sales.

Moncton, Nb

Managed social media accounts and customer relations for IT start up company.- Managed and maintained multiple social media accounts for businesses within Elevate Atlantic as well as actively contributed and managed the company blog.- Familiarity with Twitter, Facebook, Instagram- Experience with Hootsuite, Slack, various blogging platforms such as WordPress, Blogger- Wrote copy for marketing and website content.- Responsible for handling customer inquiries, customer on-boarding and various other customer relations functions as necessary.

Charlottetown, Pei Canada

Delivered top lines sales through a “customer first” approach while maintaining company mandated standards.- Provided high level customer shopping experience through routine training and follow up with staff and management.- Managed labour costs to optimize sales generation through effective scheduling and sales forecasting. Outperformed forecasted sales budgets for entire first year of being open.- Successfully led a staff of 60+ through a new store opening including staff on-boarding, merchandising, IT set up and troubleshooting, in-store marketing set up and visual preparations.

Charlottetown, Pei Canada

Responsible for leading team to execute high-level customer shopping experiences and precise brand standards.- Provided customers with exceptional one-on-one shopping experiences and provide assistance and personalized style advice as required.- Maintained a +40% customer conversion rating - well above the company expectations.- Worked within strict budgetary guidelines to balance wage costs while driving sales productivity.- Responsible for staff development through coaching and training.

Ensure accuracy of customer service team by monitoring internal networks and auditing all communications between representatives, delivery centres and customers.- Provided re-training and feedback to customer service team to ensure efficiency and accuracy of communications.- Acted as liaison between customers and management teams nationwide to resolve complex customer concerns.

Independently developed and implemented an innovative gymnastics program servicing over 700 athletes. Increased athlete registration to maximum capacity.- Managed and developed 20+ staff through professional development and retraining workshops and hands-on coaching.- Coordinated with community organizations to create specialized programs to bring healthy extracurricular activities to underprivileged youth.