Arran Griffith Email & Phone Number

Moncton, NB

Manage total store-level operations from front line customer service to P&L management.- Create exceptional customer shopping experiences in-store through elevation of company operational/visual standards partnered with staff coaching, development, and training.- Oversee direct report team of 5 managers and staff of 20+ employees.- Provide Human Resource.

Moncton, NB

Managed social media accounts and customer relations for IT start up company.- Managed and maintained multiple social media accounts for businesses within Elevate Atlantic as well as actively contributed and managed the company blog.- Familiarity with Twitter, Facebook, Instagram- Experience with Hootsuite, Slack, various blogging platforms such as.

Charlottetown, PEI Canada

Delivered top lines sales through a “customer first” approach while maintaining company mandated standards.- Provided high level customer shopping experience through routine training and follow up with staff and management.- Managed labour costs to optimize sales generation through effective scheduling and sales forecasting. Outperformed forecasted sales.

Charlottetown, PEI Canada

Responsible for leading team to execute high-level customer shopping experiences and precise brand standards.- Provided customers with exceptional one-on-one shopping experiences and provide assistance and personalized style advice as required.- Maintained a +40% customer conversion rating - well above the company expectations.- Worked within strict.

Ensure accuracy of customer service team by monitoring internal networks and auditing all communications between representatives, delivery centres and customers.- Provided re-training and feedback to customer service team to ensure efficiency and accuracy of communications.- Acted as liaison between customers and management teams nationwide to resolve.

Independently developed and implemented an innovative gymnastics program servicing over 700 athletes. Increased athlete registration to maximum capacity.- Managed and developed 20+ staff through professional development and retraining workshops and hands-on coaching.- Coordinated with community organizations to create specialized programs to bring healthy.