Arran May Email & Phone Number

Leeds, England, United Kingdom

- Working with team members, managed service providers and partners to provide technical support to end-users & oversee the management and maintenance of the organization's IT infrastructure - Management of; Windows 10/11, Active Directory, Citrix Studio/Workspace Microsoft 365, Exchange, Teams, OneDrive/SharePoint, RingCentral, vSphere, backup solutions, Intune MDM, Fortinet Firewall and Cisco Meraki SD-Wan & Wi-Fi Access Points - Onboarding of new members of staff - account creation, security access, equipment preparation and inductions - Providing training to staff and production of documentation to assist with procedures/processes

Leeds, United Kingdom

Co-Op Academy Priesthorpe

- Enhanced DBS Checked - Role migration from multi-school support to dedicated on-site lead Technician at Co-Op Academy Priesthorpe - First point of contact for Student/Teachers. Covering; Active Directory, MS Office, Google Chromebook MDM, Windows 7/8/10, Citrix XenDesktop and support of projectors/smartboards/audio equipment for class/assemblies. - 1st/2nd line support & implementation including; Windows OS + Software Deployment, MS Server 2008/2012, Group Policy, DNS, DHCP, VMware and archiving solutions. - Strong multitasking & problem-solving abilities. Excellent communication, customer handling and inter-personal skills, via; phone, face to face and other remote access methods. - Planning, organising and prioritising tasks. Customer focused. Flexible to handle change, with proactivity and adaption to developing type of service issues.

Leeds, United Kingdom

Harrogate, United Kingdom

- Resolution of incidents at the 1st line- Point of contact for IT queries/incident reporting- Progression of incidents in line with SLA’s and escalation where appropriate- Addressing and Networking basics, mapping of network drives- Remote control of PC’s, completion of packaged installations, Windows 7/10 troubleshooting - Active Directory and Office 365 administration - Setting up and connecting of peripherals- User account and group policy administration, password resets and account unlocking

Harrogate, United Kingdom

- Preparation of bills for submission to; the Legal Aid Agency/Legal Services Commission, private paying clients and other legal firms- Adhere to strict monthly budgets and timescales- Report on progress of matters to Line & Practice Managers

Advanced Apprenticeship, Network And Systems Support

EDEXCEL Level 3 BTEC Diploma in Professional Competence for IT and Telecoms Professionals EDEXCEL Level 3 BTEC Certificate in ICT Systems.

Cisco - It Essentials, Pass

High School

GCSE English: Language & Literature - B Business Studies - C Mathematics - B Science (Dual Award) - BB Spanish - B GNVQ Information.