Arran Reid Email & Phone Number

Mississauga, Ontario, Canada

- Implemented digital health quality improvement initiatives for eight hospital districts for a major US health system while consistently receiving the highest possible client satisfaction scores.- Developed and implemented patient experience strategies that resulted in 97% average satisfaction scores across multiple service lines.- Oversaw concurrent digital patient engagement projects which now facilitate over 5000 patients' monthly digital screenings while significantly increasing the collection of patient-reported outcomes data.- Consulted on promising practice for digital front door and patient intake which both resulted in improved patient experience and a 30% overall time savings for registration staff.

- Led teams of 7-15 Sales Development Representatives by coaching on effective outbounding strategies and practices which impacted team-wide goal attainment.- Collaborated with teams to develop and implement go-to-market strategies within a complex market which led to improved understanding of Phreesia’s product-market fit and generated demand.

Phreesia’s automated patient intake platform engages patients in their care and gives you the capacity to do more of what matters in your organization. 4 years best in KLAS - Patient Intake Management.- Successfully implemented outbounding strategies leveraging phone, email and social selling to identify and qualify new leads at large health systems which resulted in achieving and exceeding quota.

Thorold, Ontario, Canada

Norgen Biotek Corp. provides first class sample preparation kits for RNA, DNA and protein purification, clean-up, and concentration for use in research applications as well as diagnostics; providing dedicated and expert support services to our customers and partners worldwide.- Handled a large volume of order requests and oversaw its timely movement through the supply chain in order to provide clients with high-quality and timely service.- Prospected clients who came into contact with Norgen and its products and was able to convert a sizeable percentage of those prospects into recurring customers of Norgen.- Acted as the first point of contact for clients' technical questions and provided accurate explanations which allowed for better understanding of the Norgen brand and its products.- Managed special diagnostics projects whereby Norgen acted as a diagnostic laboratory in order to provide detailed sample summary reports in a prompt fashion.

Jeonju, Jeollabuk-Do, Korea

In addition to the duties of the English Instructor:- Acted as a point of contact to relay questions, comments and concerns from teachers to administration, in order to ensure mutual understanding.- Led weekly and monthly meetings with teachers across the organization on topics that would benefit students' learning, in order to support a culture of efficiency and promising teaching practice.- Supported incoming and outgoing teachers with necessary information in order to ease the handoff process, and ensure comfortability with role entry and exit.- Developed the organization's LinkedIn presence in order to ensure a professional brand image and develop connections to teaching talent in the Anglosphere.

Jeonju, Jeollabuk-Do, Korea

- Created lesson plans based on skill and ability, in order to create a challenging learning experience for students.- Helped students prepare for the TOEFL iBT (Test of English as a Foreign Language internet-based test) which involved one-on-one support and learning plan development based on each student's needs.- Ensured students felt supported in their learning experience by offering one on one support where possible which allowed for two-way communication in the classroom.- Worked with a team of educators to affirm that students are receiving a comprehensive and integrated approach to their learning.

London, Ontario, Canada

Project Management: - Aided clients in attaining their voice over needs in an efficient and timely manner using SalesForce customer relationship management software while adhering to budget and time constraints. - Recruited and managed talent within special projects to provide clients with a robust casting selection within deadlines.Market Research: - Used LinkedIn Sales Navigator to create and strengthen Voices.com's networks of individuals and organizations in need of voiceover talent which resulted in over 1000 new leads for the company.Translation: - Facilitated cultural adaptation of French language projects for multinational organizations.Quality Assurance: - Analyzed large audio projects to ensure high quality standards of the read and the files themselves.

London, Ontario, Canada

- Worked with company founder to update organizational practice from 2007 to 2017 ISO requirements for testing and calibration laboratories to ensure adherence and improve overall marketability.- Analyzed MRI testing and calibration market in order to provide business strategies which informed the company of best practices to grow within key markets.

London, Ontario, Canada

Impact Experience (formerly Alternative Spring Break) - the global philanthropy organization for students at Western University.- A placement position aimed at collecting qualitative information from staff and students at Western University and informing a rebrand strategy. Through the course of the 2018-19, perceptions were gathered from students and staff at Western University which informed a total rebrand of the organization.

Lincoln, Ontario

- Aided customers with concerns or problems, coordinated service with other restaurant staff and promoted a high degree of customer satisfaction through courteous customer service and quick rectification of problems.

London, Ontario

- Procured and implemented First Aid and CPR courses, oversaw projects from start to finish and certified more than 90 students within Western University’s Faculty of Health Sciences.- Spearheaded the campaign to introduce Mental Health First Aid (MHFA) training for the students of FHSSC. Was able to introduce the first training of this type for the faculty.

London, On

- Researched flooding and disaster relief in order to inform policymakers who wished to develop a flood awareness plan for residents of the Thames River floodplain. - Informed the Upper Thames River Conservation Authority of the current state of research and literature on the topic of flood plain awareness.- Conducted a literature review using databases (Scopus, PubMed).- Collaborated with colleagues to ensure on time completion of deliverables.- Managed the literature synthesis component of the project to ensure the complete review of over 50 academic articles.

London, Canada Metropolitan Area

- Motivated children and adolescents to participate in sports through providing a wide array of activities and guidance which improved health and physical literacy. - Managed difficult behaviours among children with special needs through offering support and guidance; resulted in fewer behaviours and improvement of the children’s behaviour management techniques.- Ensured children’s safety by employing knowledge of legislature for youth and vulnerable persons’ security which promoted high levels of confidence among parents and supervisors and resulted in zero incidents that compromised children’s wellbeing.

Niagara, Ontario, Canada

- Created 10 weeks of programming for children's sports camp.- Was responsible for a camp of 50 children and a staff of 5 and the security of a school-based program site.- Created performance reviews of staff in their effectiveness with children and meeting program targets.- Connected with parents and guardians to communicate information about their children.

Master'S Degree, Management Of Applied Science

During my graduate study, I was able to use my scientific knowledge and build on my professional and management skills. Working.

Bachelor Of Health Science, Health Promotion, French Studies

Activities and Societies: Faculty of Health Sciences Students' Council (FHSSC) - 2018 CPR and First Aid Coordinator, Faculty of Health.