Counselling a range of clients in-person (Paisley) and online (UK-wide).

Counselling moderate to severe clients both in-person and online.

Counselling moderate clients in-person.

Counselling moderate to severe clients by telephone.

Counselling moderate to severe clients by telephone.

Wrote and maintained online help and release notes for ITSM software company, Cherwell. Wrote in a DITA environment and liaised with colleagues in America and the UK to deliver the best product documentation possible. Also wrote scripts for video content and used SnagIt & Microsoft Visio to create workflow and other diagrams.

Wrote and maintained documentation in online help and manual format for Banking software and technology driven services provider, Avaloq.• Sought input from subject matter experts (SMEs) to enhance accuracy of content• Collaborated with globally distributed teams and co-workers• Used MadCap product suite (Flare, Contributor, Capture) to create and publish content• Used Schema ST4 content management system (CMS) to manage content• Wrote autonomously, adhering to in-house and industry standard style guides• Used language skills and translation tools to re-use content originating in languages other than English• Managed own workload and prioritise tasks using JIRA dashboards• Stored and backed up content using GitLab and associated third-party software• Participated in team and product group meetings to improve Avaloq's product documentation• Acted as mentor and instructor for new staff members• Contributed and participated on Avaloq's internal and external social media platforms• Ran an Edinburgh office-based charity bookshelf and associated fundraising activities

• Produced artistic content for www.garcondeux.com (webcomic website)• Produced HTML code for website and prepared webcomics with Adobe Photoshop• Uploaded content via an online management system• Monetised website with online advertisements and affiliate systems

• Produced audio-visual content for www.arranarctic.com (musician website)• Wrote, edited and maintained website copy and blog• Produced HTML code for website and user friendly e-commerce system• Optimised content for SEO and target audience• Monetised website with online advertisements and affiliate systems

• Shelved books and maintained a presentable and clean shop front• Organised and prioritised back room stock• Served customers and handled cash• Opened and closed shop in Manager's absence (cashed up, set alarm, locked doors etc.)• Supervised less experienced volunteers in Manager's absence

Maintained a large document set for feature rich legal software product, LawSoft• Sought input from SMEs to enhance accuracy of content• Collaborated with globally distributed colleagues• Developed an in-depth knowledge of Microsoft Word and Microsoft Office suite• Stored and protected content using SourceSafe and SQL Server Management• Participated in software testing• Produced concise and technically accurate Hot Fix readmes at short notice• Updated company website HTML code and copy• Managed own workload and prioritised tasks using Sunrise call management system• Wrote autonomously for various audiences adhering to a company style guide

• Maintained a detailed and extensive document set for a market leading software company• Wrote autonomously, as one of a 3-person team for differing audiences, adhering to tight project delivery schedules• Maintained in-depth knowledge of Microsoft Word and accumulated knowledge of additional applications such as SnagIt• Self-critiqued work to maintain a high and consistent work quality and rate• Produced concise and accurate Hot Fix readmes at short notice and managed Service Pack readme delivery schedule• Updated company website HTML• Managed own workload and prioritised tasks accordingly• Helped colleagues with documentation and product queries• Nurtured close contact with other departments to ensure project delivery dates were met and high quality standards held• Effectively managed the Documentation department 2 days a week (manager reduced time at work to 3 days a week from 2009)