- Lead the design and development of Salesforce solutions, ensuring they meet client requirements and adhere to industry best practices.- Collaborate with clients to gather and analyze business requirements, translating them into technical specifications.- Develop and customize Salesforce applications using Apex, Visualforce, Lightning components, and other relevant technologies.- Provide technical leadership and guidance to development teams, ensuring adherence to coding standards and best practices.- Participate in pre-sales activities, providing technical expertise and contributing to proposal development.

PROJECT: Digital Upgrade for Largest International Luxury Office Furniture Manufacturer (B2C/B2B)Revamped the digital platform for a leading office furniture producer, focusing on:SEO & Site Redesign: Improved website for better search engine ranking. Enhanced sitemap, addressed Core Web Vitals (CLS, LCP, etc.), and ensured ADA compliance. Accessibility: Ensured the site met all accessibility standards, including readability and color contrast. Speed: Optimized performance for faster site loading, even with challenging platforms like Visualforce and Cloudcraze. Chatbot Solution: Developed a self-service chatbot using Einstein Bots, crafted customer journey maps, and provided necessary training to service reps and admin. Acted as Subject Matter Expert (SME) to devise a streamlined process that harmoniously bridged marketing and service departments. The outcome was a Minimum Viable Product (MVP) that seamlessly guided customers through their journey. Meticulously crafted customer journey maps, identifying personas and meticulously tracking case lifecycles, org security enforcement and additonal service tools for those requiring extra support. Security: Implemented robust security protocols, safeguarding against potential threats (CSRF,XSS, SOQL Injection, etc.) Pandemic Response: Created B2C and B2B solutions for remote work adaptability during the pandemic.PROJECT: Custom Solutions for Leading Latin American Telecom FirmDeliverablesCase Management: Custom-built system addressing the firm's intricate and overlapping needs. Secure Data Management: Designed a secure model for handling PII, ensuring regulatory compliance. UI Flows and Service Scripts: Developed specialized agent scripts for processes like IMEI management and device swaps using Omnistudio and other Screen Flow. International Collaboration: Successfully worked across languages, time zones and countries aligning with Agile and SCRUM for project success across Latin America.

- Managed websites on both WordPress and Shopify platforms.- Specialized in Front-End Development, ensuring sleek and responsive designs.- Acted as the primary UI Designer and Project Manager for the internal website overhaul.- Executed advanced Google Analytics implementation and SEO strategies across multiple e-commerce storefronts.- Oversaw sophisticated ad campaign strategies and management.- Engaged in strategic B2B prospecting to drive business partnerships and growth.

- Leveraging advanced technologies, platforms, tools and techniques to produce sophisticated marketing content.- Web Design and Development for single page funnels and bespoke landing pages using React to effectively capture and engage potential leads.- Orchestrated comprehensive ad campaign strategies, encompassing budget allocation and content creation. This was meticulously managed through a dedicated creative team, encompassing Videographers, Photographers, Motion Designers, and Developers.

- Began as UI/UX developer, evolved to manage a dual-product project with a team of 4.- Adopted agile and scrum methodologies for flexibility with changing client needs.- iterated wireframes and mock-ups based on feedback.- Managed and created custom assets for web and mobile.- Developed interfaces using HTML, CSS, and JavaScript.- Met with investors to discuss A/B test results.- Constructed roadmaps to set team priorities and goals.- Facilitated communication between back-end, front-end developers, marketers, clients, and investors.

The roles are cross disciplinary and adopt responsibilities across several positions. My responsibilities included sales operations management & inventory, sales training, sales floor management as well as internal and external technology trainer.Responsibilities includes, generating new B2B relations from both non-profit and private sectors and partner in training and technology adoption through our internal programs. Workshop leader through our "Today at Apple" service, leading training sessions as well as studio hours. Inventory support specialist to manage seasonal needs during increased traffic, managing retail customer experience with fixtures and networks.

Banking professional with extensive expertise in a wide range of financial services for personal and small to large business clients, including but not limited to financial products like Home Equity Lines of Credit (HELOCs), home equity loans, credit card management and retirement planning. Committed to regulatory compliance, this role demands staying current with banking laws and best practices to ensure all financial activities meet the highest standards of integrity and client security. Additionally, was responsible for leading community engagement efforts, particularly in financial literacy, by organizing educational workshops on credit management, college financial planning, home buying and maintenance, and personal finance for high school students, demonstrating a dedication to community service and financial empowerment.The role focuses on a client-centric approach, providing tailored financial solutions to meet individual client needs while fostering long-term financial health and stability. Through expert advisory on investment strategies, assistance in securing financing for small businesses, and guidance through home financing processes, this position embodies the essence of comprehensive financial management and advisory services, underscoring a commitment to enhancing client financial success and community well-being.