Arron Corless Email & Phone Number

- Ensuring that 12 million passengers have a safe and enjoyable experience of the terminal- Managing and maintaining smooth passenger transit from arrival at the on-site car parks, following their progress through the terminal to check in, security and all the way to their eventual departure- Responsible for the coordination of terminal teams during two previous emergency exercises ensuring their prompt and correct response- Overseeing and effectively coordinating effective solutions to all issues involving security, safety and operational incidents, including threat assessments and evaluating risk- Managing all front line teams, trialling new methods to improve efficiency and customer satisfaction- Collaborating with business partners, airlines, ground handling staff and government agencies to ensure exemplary customer service- Acting as Lead on Departmental Health and Safety, completing Terminal risk assessments and observing all health and safety guidelines and regulations- Providing specialist advice to all airport staff and departments and constantly updating knowledge of airport operations, policies and procedures, acting decisively to ensure the airport’s successful operation in accordance with business needs.

Birmingham, United Kingdom

-Responsible for managing security projects and supporting other projects within the business to ensure compliance with security regulations by acting as a subject matter expert-Responsible for maintaining current security equipment-Responsible for assessing future equipment needs in order to help the department and business with its continued growth whilst delivering excellent customer experience and bringing efficiencies to screening process

Birmingham, United Kingdom

- Ensuring that 11 million passengers have a safe and enjoyable experience of the terminal- Managing and maintaining smooth passenger transit from arrival at the on-site car parks, following their progress through the terminal to check in, security and all the way to their eventual departure- Responsible for the coordination of terminal teams during two previous emergency exercises ensuring their prompt and correct response- Overseeing and effectively coordinating effective solutions to all issues involving security, safety and operational incidents, including threat assessments and evaluating risk- Managing all front line teams, trialling new methods to improve efficiency and customer satisfaction- Collaborating with business partners, airlines, ground handling staff and government agencies to ensure exemplary customer service- Acting as Lead on Departmental Health and Safety, completing Terminal risk assessments and observing all health and safety guidelines and regulations- Providing specialist advice to all airport staff and departments and constantly updating knowledge of airport operations, policies and procedures, acting decisively to ensure the airport’s successful operation in accordance with business needs.

Birmingham, United Kingdom

- Operating on a duty roster, taking charge of the airport security operation ensuring compliance with legislation and regulatory bodies in line with company objectives- Handling large scale personnel management, planning recruitment and arranging performance appraisals- Maintaining continuous monitoring of working techniques and Standard Operating Procedures (SOPs), establishing and managing security targets and key performance indicators- On call during shift with responsibility for all security incidents and issues to provide 24/7 coverage, and acting as Senior Security Manager outside of office hours- Holding joint responsibility for the management of a team of 24 supervisors and approximately 220 security officers- Managing security assets and equipment and reporting any faults or problems for attention- Providing efficient management of staffing, costs and budgetary control as well as support and guidance to third party security contractors- Completion of comprehensive reports on security incidents, recording individual and overall performance

Birmingham, United Kingdom

After two successful secondments this role was also undertaken between Oct 2015-Jan 2016.- Supervised operational running of the central passenger search area- Responsible for daily operation, planning and management ensuring adequate staffing to meet the demands of the section, testing equipment and reporting any faults- Handled the observations and assessments of 220 personnel- Dealt with and resolved passenger queries and complaints and provided a high level of customer service at all times

Birmingham, United Kingdom

Education record

Currently Studying CMI level 5 in Management and Leadership

Education record

National Diploma in Public services

Education record

GCSE's