Arron Kar Email & Phone Number

Vancouver, Canada Area

Technologies: Windows, MAC OS, Microsoft Exchange Server, Windows Server, Outlook, Call Center, Ticketing System (Zendesk), VOIP, Odin, Mail2Web, Web Hosting, VPS, Customer ServiceProvide support to clients with technical issues on different operation systems.- High Level problem resolution via email, phone or chat support (where necessary) regarding all of Hostway’s Web & Apps products lines, including but not limited to Web Hosting, MS Exchange, VPS, DNR, Office 365, Email and Collaboration.- Serves as an escalation point for L1 and responsible for taking ownership of all escalated cases. Responsible for seeing all assigned escalations from start to resolution.- Communicate with customers over phone email and live chat to determine root cause of issues and provide recommendations and direction for successful resolution.- Communicate with other internal departments including but not limited to: Sales, DevOps and systems administration.- Resolve the majority of the customer contacts without additional assistance.- Responsible for reporting issues affecting multiple customers to management, with follow-through to ensure customer satisfaction.- Document and track all inbound and outbound customer contacts. Follow established protocols, procedures, and policies to meet arranged service level agreements.- Support and demonstrate commitment to quality principles and metrics.- Work efficiently in a team according to performance requirements and standards set by the company.- Maintain up-to-date knowledge of products and/or services, as well as help desk policies and procedures.- Maintain professionalism and refrain from emotional reactions and comments related to daily workflow. Work efficiently in a team and approach constructive criticism professionally.- Eliminate customer confusion or frustration using empathy and consideration to reach amicable solutions.

Burnaby, British Columbia, Canada

Provided campus safety and security services to the University community and for special events as a key member of the Security Team.Provided safety and security services to the Healthcare facilities as a graveyard shift member of the Security Team.Duties include foot and vehicle patrols, building security, traffic control and safety. Trained to work as a dispatcher and gained a good insight into 2-way-radio procedures, incident report writing and effective note taking.

Vancouver, Canada Area

Technologies: Windows, Mac OS, Mobile Devices configurations, Network setups, Active Directory, Windows Server, SQL Server, Hardware and Software Troubleshoots, Microsoft Office, Exchange Server and IMAP/POP setups, Teamviewer Provides appropriate administration and support for the network components of computer systems used by clients in the area of assignment. Provides user familiarization and support for the systems used by the clients. - Network administration configuration, support and maintain routers, switches, network appliances, firewalls, access points and other communication devices.-Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software- Support with desktop computing, configuration, equipment set up, imaging and software installations, and productivity tools- Provide frontline technology user support via phone, emails or in person.- Provide mobile phone and tablet support and troubleshooting (iOS, Android, Windows).- Oversee printers, including simple maintenance, replacing toner, communication faults, configuration and installation.- In accordance with the procedures established from time to time, communicates with vendors and service suppliers to obtain service and support for desktop services and LAN / WAN connectivity.- Maintains comprehensive and up-to-date knowledge of desktop and mobile related technologies.- Setup/configure users in Active Directory and other databases.

Burnaby, British Columbia, Canada

Technologies: Windows, MAC OS, Microsoft Exchange, Outlook, CounterPath Bria Stretto, Call Center, Ticket System(eSupport), SFU Mail, SFU Vault, SFU Connect, Teamviewer, VOIP, SlackProvide support to clients with technical issues on different operation systems.- Provide software support onsite and remotely via phone and email.- Work with service desk, network and server operations staff as appropriate to determine and resolve problems received from clients.- Train and orient staff on the use of hardware and software. - Provide support to customers via phone, email, chat, or in person. - Phone support with desk side assistance when needed if remote tools are insufficient. - Field incoming help requests from end users in local and remote locations in a courteous manner. - Maintain technical problems history through a ticketing system.

Surrey, Bc

Technologies: Web Development, JavaScript, PHP, C, Selenium PHPUnit, Junit, JIRA, SourceTree, Git-Develop and maintain Web-based application (enteliWeb) for buildings and energy management. --Created JUnit tests and Selenium PHPUnit tests for object pages. Improvements and bug-fix for the existed features and new features designs.-Work with QAs and TS (Technical Service) to improve the quality of products.-Collect new user requirements

Burnaby, Bc

- Update in-house system and assist with writing of new versions- Database maintenance and development, use SQL language to retrieve data and generate in-house business analyzed reports- Internal software development, Installation and supports of POS systems, make XML to create sales receipt templates- Trouble shooting hardware and software programs in order to be proactive with unforeseen problems/conflicts- Communicate directly with 70+ stores for support in all aspects of IS functions

Halifax, Ns

- Mobile application development- Software programming and tests- Used GitHub- White/ Black box tests by using Quint- Key programming language: JavaScript, Jqurey, HTML, CSS, Google API, Java

Halifax, Canada Area

Technologies: Network Setup, Router, Active Directory, WAN/LAN, Multiple Operation Systems (Windows and Mac OS), Hardware/ Software Setup, Troubleshooting and Installation Provided support computer hardware and software installation, maintenance, and services for all desktop systems. Assists staff with the installation, configuration and ongoing usability of desktop computers, laptops, peripheral equipment and software within established standards and guidelines.- Works with service desk, network and server operations staff as appropriate to determine and resolve problems received from clients. - Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.- Responsible for installation and testing of computer systems software and peripherals within established standards and guidelines, support and maintenance of various vertical applications, as well as prioritizing and executing technical support for Help Desk calls.- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers.- Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1 and Mac OS installation, troubleshooting and reporting.- Technical software/ hardware supports cross different operation systems including Windows and Mac OS.

Halifax, Ns

- Outdoor activities website development, client: Recreation Nova Scotia- Used JIRA- Programming environment: MS Visual studio- Key programming skills: MVC, C#/ .NET- QA part: requirement gathering, defect and test report

Surrey, Bc

•Worked in a back-end software development team, working on web-based analysis and management system for commercial and residential buildings.•Competent in programming within the .NET Framework using MVC. Experienced in programming languages such as Python, Java. Developed skills in designing websites using HTML, CSS, JavaScript and PHP.•Used database language (eg. SQL, AJAX) to integrate the web-based applications with back-end database system (public, cloud-based and local servers).•Key technology used: HTML, JavaScript, CSS,MSSQL, MongoDB, Python,Web2py, PostgreSQL.

Waterloo, On

- Proficient with multiple systems and programs, including MS Excel, MS Access, MS Word, SQL, Mini-tab and the willingness to understand unfamiliar bespoke packages.- Ability to produce and design high accurate and level-appropriate reporting on short notice with limited guidance.- Written and verbal communication skills- Got knowledge in the formal application of methodology to solving statistical problems- Improved analytical and problem solving skills- Strong understanding of mathematical modeling concepts- Improved xceptional interpersonal and relationship management skills- As a team player who is highly motivated and detail oriented- Flexibility to work in a fast-paced environment and manage multiple concurrent tasks

Halifax, Ns

- Complete System Design Specification documents to address approved business and system requirement- Implement approved solutions by coding and unit testing

Richmond, Bc

- Great Experience in Customer Service, Research & Development, Marketing and Production departments.- Help to develop the Company’s website. Improve the various computer skills. More feat with using the Web Development Tools (e.g. Dreamweaver) and Microsoft Office. - Enhance the teamwork skill. Assume responsibility for my assigned role and work with others to accomplish a common goal.Identify and suggest new and effective ways to get a task done, solve problems or identify opportunities.

Beijing, China

- Used the knowledge of database (Based on Microsoft Access and MySQL) to code, test, and implement databases for the company as a Database Administrator. - Tested and corrected errors, and refines changes to database.- The software environment is around Technical Data Management.- Had good experience in data-based software development, well-improved in computer skills.

Nova Scotia, Canada

- Improve the customer service skill and respond with an appropriate sense of urgency, actively listen and ask questions to understand the customer's requests. - Manage multiple customers effectively and determine the best allocation of resources, keep focused and avoid wasting time.- Great Teamwork experiences, cooperated with other co-workers to give costumers nice services.