Armando Ruiz's Location
Atlanta Metropolitan Area, United States, United States
Armando Ruiz's Contact Details
Armando Ruiz work email
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Armando Ruiz personal email
n/a
Armando Ruiz phone numbers
About Armando Ruiz
With over 25 years of experience in IT, technology, professional services, telecom, and wireless, I am a global leader who can manage complex and large-scale projects, leverage technology and resources, and deliver high-quality and cost-effective results. I have an MBA in MIS, and a Computer and Electrical Engineering degree. I am also certified in ITIL and DevOps, and have extensive knowledge and skills in cloud computing, ERP implementation, data center consolidation, and IT transformation.In my most recent role as the Global Head of End User Technologies and Telecom at NCR Voyix, I am responsible for all company end user computing areas, including Office 365, collaboration, teams, video conferencing, identity management, PC and Mac imaging, mobility, patching, SCCM, Intune, Exchange, Active Directory, Windows and Windows Server. I also manage the Microsoft relationship, handle all contracting, renewal and licensing for end user applications, and oversee all telecom engineering and operations globally, including global contact centers. I led a team of internal and offshore resources to provide 7X24X365 support and ensure high availability and customer satisfaction. My mission is to enable and empower businesses and organizations to achieve their goals and objectives by leveraging the power and potential of technology and innovation.
Armando Ruiz's Current Company Details
Global Head Infrastructure @ NCR Voyix Digital Banking | World Traveler, Sommelier
Armando Ruiz Work Experience Details
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Global Head Client Infrastructure And And TelecomNcr Voyix Oct 2023 - Dec 2023NCR Voyix is the leader in Financial Technology Solutions for Retail, Hospitality and Digital Banking Globally with over 16,000 associates and revenues of over 3.8 Billion USD.Responsible for all company End User Computing Areas including Office 365, Collaboration, Teams, Video Conferencing, Identity Management, PC and Mac Imaging, Mobility, Patching, SCCM, Intune, Exchange, Active Directory, Windows and Windows Server.Manage Microsoft relationship and contracts.Handle all contracting, renewal and licensing for End User applications.Responsible for all Telecom Engineering and Operations Globally including global contact centers.Manage 7X24X365 support through internal resources and offshore partner resources. -
Global Head Telecom Infrastructure And OperationsNcr Corporation Jan 2018 - Oct 2023Atlanta, Georgia, UsNCR is a global tech company with over 40,000 associates, revenues of over 7 billion US that makes more than 700 million business transactions possible every day. Responsible for the engineering, configuration, support and monitoring of the global contact center infrastructure and environment that supports all NCR internal and external clients.Manage all voice and video conferencing for all NCR locations.Lead global technical support staff to develop solutions to address the business needs of the organization in support of a omni-channel experience. Responsibility for driving 24x7 high availability (99.999%) of call center services.Develop, test, implement, and maintain a disaster recovery plan for all voice, chat and Email contact center solutions.Direct tier support structure for all services including offshore partners.. -
Global Head Of It And SecurityCsm Bakery Solutions 2016 - 2018Bertrange, LuCSM Bakery Solutions is the #1 global supplier of bakery products and ingredients with presence in over 100 countries, revenues of more than $3.5 Billion dollars and over 8500 employees world-wide. Reporting to the Global CIO.Overall responsibility and accountability for the global IT infrastructure organization including 7X24 monitoring, help desk support (Tier 1 to Tier 3), desktop computing, mobile and cellphone services, network services (Data, Voice/VoIP, ISP, WIFI), data center operations, IT security (Firewalls, Intrusion, Audit, Risk), collaborative computing (Email, SharePoint, Unified Communications, Azure, Office) and the PMODefine, implement and manage global IT infrastructure hardware and software standards and processes including change, incident and problem management.Manage relationships and SLAs with all service providers.Design, implement and test Disaster Recovery plans to provide high availability IT services.Develop and manage capital and operational budgets.Negotiate licensing, maintenance and service contracts for all IT technology platforms. -
Vp (Corporate) It And Network OperationsCox Communications 2014 - 2015Atlanta, Ga, UsCox is the third largest Cable operator in the US with revenues of over $10 Billion dollars and over 20 thousand employeesManage the IT Operations team that is responsible for all internal and external applications and infrastructure including storage, servers, data centers, databases, billing, Email and ERP systems.Lead the development and execution of a vision and strategy to guarantee network and IT reliability and uninterrupted services for Cox residential and business customers.Direct National and Regional Operations Centers to support delivery of best-in-class customer experience with all Cox services including Video, Voice, Data, Backbone and Commercial Services.Maintain high availability and SLA compliance for all Cox infrastructure.Manage all proactive and reactive change and incident management activities.Refine and support organizational performance metrics. -
Vice President Telecom Infrastructure And Development - Americas/AsiaBcd Travel 2011 - 2014Utrecht, NlBCD Travel is one of the top corporate travel companies in the world with operations in 97 countries and revenues of over 20 Billion dollars.Design, implement, and maintain the contact center infrastructure for over 100 center locations, supporting both US, and International-based call centers capable of multimedia routing of voice, VoIP, email, and chat to designated skill set groups. Manage all employee wireless devices, including international cell phones and service provider selection. Manage telecom reliability providing over 99.99% availability, Best-in-Class delivery of process improvements, and timely and effective voice technology solutions for call centers. Call Centers handled over 13 million calls per year. Oversee the use of procedures for Incident Management, Change Management, Capacity Management, and Configuration Management for the Telecommunications team using ITIL standards.Manage all capital and operational budget in excess of $50M dollarsManage outsourced software developing team based out of India.Manage all vendors for Telecom infrastructure including Call Recording, Workforce Management, Call Recognition, Reporting, Servers and Operating systems among others.Evaluate, design, plan, and deploy telecommunications voice, data, and contact center solutions and services including carrier services. Develop and articulate long-term telecommunications voice, data, and contact center strategies. Managed telecom infrastructure in four global data centers in North, South America and Asia.Review, execute, and manage the preparation of RFP/RFI documents, and the vendor selection process. Schedule, track, and ensure on-time delivery of all telecommunications team projects. Devise and implement business continuity planning procedures to ensure that telecommunications services are available for clients 7X24X365.Ensure that support, documentation, and process controls are maintained. -
Vp Engineering And It Infrastructure -North EastTime Warner Cable 2007 - 2011Stamford, Ct, UsOversaw the Engineering and IT groups responsible for the residential voice, video, data services and applications including billing, workforce management, provisioning, and PCs, web, security, and internal PBX and Call Center infrastructures. North East area included over 6 million homes passed and over 5 million RGUs.Managed over 300 direct employees and 50+ contractors including directors, project managers, engineers and consultants.Directed all commercial engineering activities including deployment of wireless back-haul infrastructure to all major national cell phone providers like Verizon Wireless, Sprint and T-Mobile. Managed engineering and design for deploying telecommunication infrastructures, to more than 1000 new and existing cell towers in the North East.Led the technical rollout of the Pivot cell phone product with Sprint and IPTV content from Time Warner. Supported the rollout of Clearwire WIMAX rollout in upstate NY.Responsible for a budget of over $200M in capital and 10M operating budget.Managed all facets of IT and engineering operations including video, VOD, plant construction, networks, optical transport, IP-based services, addressability, and 24X7 monitoring center. Deployed and supported multiple mesh WI-FI deployments in city environments.Developed and maintained engineering plans and strategies that outlined future technology direction for video, HSD, phone, IT, commercial services, and wireless offerings. Created, managed, and monitored capital and operational budgets.Handled new technology launches including technical readiness, implementation, troubleshooting, and vendor management. Developed, implemented, and managed monitoring platforms in support of the video, data, commercial and voice networks.Supervised, selected, trained, and motivated technical and engineering staff. Provided high availability for all services. Operated the divisional infrastructure to meet rules and regulations of the FCC and the TWC engineering standards. -
Corporate Senior Director EngineeringCharter Communications 2004 - 2007Stamford, Connecticut, UsDirect responsibility to define and implement corporate strategy in the deployment, operation and scaling of network and cable infrastructure in service areas of 7 Million homes passed and over 500 thousand customers nation-wide Defined and implemented capital budget projects exceeding 200 Million dollars.Managed participation at Cablelabs and SCTE including PacketCable and VoIP operators forum.Directed engineering efforts for the initial launch of business telephony services.Set direction for all carrier interconnections, SS7 and transport for internal and external telephony services including call centers. Created hardware and software standards for CPE, tools, transport, IP and connectivity equipment across the network.Managed lab testing and trials of transport, IP, CPE and connectivity hardware and software.Recruited/managed of Corporate Engineering, Connectivity and Transport Teams.Managed relationships with carriers, IP, transport, CPE and Connectivity vendors. -
Director Professional ServicesBellsouth 2001 - 2004Dallas, Tx, UsManaged Data Professional Services business including 10 Million in services revenues, 5 million in operating budget and over 80 technical and project management resourcesDirected Professional Services practices in IP Telephony (including IP Call Centers), Optical, Wireless, Routing, Switching and SecurityDirected Bellsouth efforts to become Cisco Gold Partner Certified that included building a 7X24 support organization that monitored and provided troubleshooting services to over 500 large and small business customers.Lead efforts to develop new Professional Services packages and offerings which included pricing, customer presentations, marketing collateral and promotionsResponsible for managing customer escalation process for all Tier 1 and 2 reported issues.Managed multiple large customers, including BellSouth largest client and critical vendor relationships.Recruited to start and lead Professional Services initiative for business customers. -
Solutions ManagerCisco Systems 1997 - 2001San Jose, Ca, UsStarted and grew the services consulting practice for Cisco in East Coast in new technologies like VoIP, wireless and content switching.Managed initial deployment of VoIP and Wireless technologies at Cisco after acquisitions.Managed, recruited and mentored new engineers into the team.Performed consulting engagements for large Cisco clients like Wachovia, Salomon Smith Barney, AOL, ATT, Bank of America and Procter and Gamble.Managed technical relationship and escalations with partners and customers.Led the design and implementation of advanced data and voice services lab in Atlanta.Recruited to lead advance services team and leverage CCIE certification. -
Senior ConsultantAccenture 1994 - 1997Dublin 2, IeTechnical and project management expertise provided for telecommunications projects Extensive use of computers and telecom equipment including PBXs, voice mail and ACDs -
SupervisorProcter And Gamble 1989 - 1994Cincinnati, Ohio, UsDesign, implementation and administration of networks in offices and manufacturing plants.Provided technical support for networks in several Latin America locations
Armando Ruiz Skills
Telecommunications
Voip
Vendor Management
Wireless
Networking
Ip
Management
Cisco Technologies
Data Center
Project Management
Program Management
Security
Leadership
Integration
It Strategy
Telephony
Professional Services
Call Centers
Troubleshooting
Cross Functional Team Leadership
System Deployment
Itil
Process Improvement
Unified Communications
Technical Support
Team Leadership
Business Development
Strategic Partnerships
Business Strategy
Change Management
Lan Wan
Sip
Routing
Disaster Recovery
Product Management
Cloud Computing
Broadband
Enterprise Software
System Administration
Sdlc
Saas
Business Analysis
Mobile Devices
Enterprise Architecture
Sql
Managed Services
Call Center
Process Engineering
It Management
Network Design
Armando Ruiz Education Details
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Mit Sloan School Of ManagementManagement Of Technical Professionals Program -
Ucla Anderson School Of ManagementExecutive Leadership Program
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University Of TorontoMis
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Tecnológico De MonterreyElectronics
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Walden UniversityGeneral
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Centro Escolar Del Lago
Frequently Asked Questions about Armando Ruiz
What is Armando Ruiz's role at the current company?
Armando Ruiz's current role is Global Head Infrastructure @ NCR Voyix Digital Banking | World Traveler, Sommelier.
What is Armando Ruiz's email address?
Armando Ruiz's email address is ar****@****uiz.net
What is Armando Ruiz's direct phone number?
Armando Ruiz's direct phone number is +167857*****
What schools did Armando Ruiz attend?
Armando Ruiz attended Mit Sloan School Of Management, Ucla Anderson School Of Management, University Of Toronto, Tecnológico De Monterrey, Walden University, Centro Escolar Del Lago.
What are some of Armando Ruiz's interests?
Armando Ruiz has interest in Children, Education, Economic Empowerment.
What skills is Armando Ruiz known for?
Armando Ruiz has skills like Telecommunications, Voip, Vendor Management, Wireless, Networking, Ip, Management, Cisco Technologies, Data Center, Project Management, Program Management, Security.
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