Ars Ansari Email & Phone Number

Seattle, Washington, United States

San Antonio, Texas Area

As a Windows Server Administrator, I was able to successfully provide enterprise-level customers with technical support and guidance over the phone and via support tickets. In my support role, I was responsible for fostering trust and long-lasting relationships; timely troubleshooting and owning issues allowed me to do so and gave me an opportunity to apply creative problem-solving solutions across our entire stack, from OS to application.My responsibilities included managing Windows servers, AD domains, and SQL clusters as well as drafting, quality-checking, and executing maintenance plans on request. I encountered common environments such as IIS running alongside MS SQL, either as single servers or load-balanced and replicated solutions. I gained some exposure to various enterprise solutions, such as Exchange and SharePoint, SAN and NetApp configurations, F5 hardware load balancers, and Cisco network appliances. Often times, environments were virtualized using VMware ESXi. Key Contributions:- Mentored junior sysadmins, guiding skill development and improving workflow efficiency. Acted as an escalation point within the team. - Served as a subject matter expert (SME), beta/UAT tester, and as a company-wide escalation point for internal monitoring tools. - Participated in the International Automation Workgroup (IAW) and developed an internal tool that greatly improved the process of retrieving specific information for customers. - Conducted brown bags to educate colleagues on internal systems and interesting technologies. - Troubleshot failures for Root Cause Analysis (RCA) for continual service improvement.- Automated remediation tasks for alert tickets to reduce workload redundancy.

Houston, Texas Area

As a general IT administrator, I provided 24/7 IT consultation to over 50 SMB clients. I worked both on a team and autonomously to maintain and support Windows server-client networks, including all business-related software and hardware. The role exposed me to a wide variety of day-to-day processes, including diagnosing and resolving network, software, and hardware issues; upgrading hardware and software (Windows servers, Exchange servers, switches, routers, and firewalls); and deploying and configuring application servers and web hosting solutions.Key Contributions:- Advised on solution procurement for business expansions and upgrades.- Configured and maintained rotating backups on various media sources including Tape and NAS with a disaster recovery (DR) plan.- Worked closely with clients to create .NET applications to perform data management and automate business processes. Utilized C#, ASP.NET, AJAX, Telerik, and SQL.