Mohammadarsad Malek Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Collaborated with internal teams (e.g. developers and product owners) to identify system requirements- Identified, documented, and tracked bugs thoroughly- Delivered technical feedback to our Product and Development teams- Assisted in estimating, prioritizing, and coordinating technical dept.(bug back log) - Proactively found ways to enhance the UX with our various products and services- Consistently met and exceeded team goals. - Held weekly and monthly training sessions for staff members- Manage second level customer inquiries via phone, email, and chat related to TouchBistro Loyalty & Rewards, Reservations, Online Ordering, and all 3rd Party Integrations through to resolution by investigating issues, identifying the root causes- Provide product support and guidance to Product Support Team directly via available channelsHandle customer escalations with a satisfactory outcome for the customer and TouchBistroProactively find ways to enhance the customer experience- Deliver on important departmental metrics, including productivity goals and timelinesParticipate in supplemental learning opportunities (e.g. shadowing, LinkedIn Learning and delivering VAS refresher training)- Partner with VAS Product Owners to resolve customer issues and share customer feedback about VAS products- Maintain a high degree of relevant, up-to-date knowledge and understanding of appropriate products, processes, and policies

Toronto, Ontario, Canada

- Promoting and selling CAA memberships and services.- Providing information on membership benefits, pricing, and promotions.- Addressing customer needs and concerns to maximize membership sign-ups.- Meeting or exceeding sales targets and contributing to overall revenue goals.- Overseeing and managing the performance of the sales team.- Training and mentoring new and existing team members.- Handling escalated customer issues to ensure high levels of satisfaction.- Preparing and analyzing sales reports and tracking key performance indicators.- Coordinating with other departments to ensure a seamless customer experience.

Winnipeg, Manitoba, Canada

- Supervising and supporting the Courier Success team to ensure effective daily operations.- Providing training, coaching, and development opportunities to team members.- Monitoring team performance and implementing strategies for improvement.- Ensuring couriers receive timely and accurate assistance with any issues.- Addressing escalated concerns and resolving conflicts between couriers and stakeholders.- Improving the overall courier experience by identifying and addressing common challenges.- Analyzing key performance metrics related to courier success and satisfaction.- Preparing regular reports and presentations on team performance and courier trends.- Coordinating with other departments to align on processes affecting couriers.- Communicating courier feedback to relevant departments to enhance service delivery.- Developing and refining processes to streamline courier onboarding, training, and daily operations.- Implementing new tools or systems to enhance courier communication and support.

Winnipeg, Manitoba, Canada

- Overseeing and managing the shift team, including assigning tasks and addressing performance issues.- Providing training and support to new and existing employees.- Ensuring high levels of customer satisfaction by delivering prompt, courteous service and resolving complaints.- Managing daily shift operations, including food preparation, quality control, and inventory management.- Handling cash management, including register operations, reconciling tills, and preparing bank deposits.- Monitoring sales and productivity, and implementing strategies to meet sales targets.- Managing stock levels, placing orders, and ensuring proper inventory storage and rotation.- Creating and managing employee schedules to ensure adequate shift coverage.- Ensuring compliance with company policies, health regulations, and safety procedures.- Overseeing cleanliness and maintenance of the restaurant, including kitchen equipment and dining areas.

Scarborough, Ontario

- Overseeing daily operations, including fuel sales, convenience store, and car wash services.- Ensuring the station is well-stocked, clean, and compliant with safety and environmental regulations.- Managing inventory levels, placing orders, and handling cash management.- Recruiting, hiring, training, and managing staff, including scheduling and performance monitoring.- Providing customer service, addressing complaints, and implementing strategies to improve satisfaction.- Handling employee conflicts, disciplinary actions, and providing ongoing coaching.- Managing the station’s budget, analyzing sales data, and implementing strategies to increase profitability.- Ensuring compliance with local, state, and federal regulations and conducting regular inspections.- Promoting Shell products and services, and implementing sales and marketing strategies.- Overseeing maintenance and repair of equipment and facilities, and coordinating with vendors for timely service.

Toronto, Ontario, Canada

Bachelor'S Degree, Business Administration And Management, General

Office Administration- Executive, Business Administrative, B+

- Office productivity software (Microsoft/Apple/Google Suite) - Office technology fundamentals and support - Business writing - Marketing.

Computer Networking - System Technician

Activities and Societies: Advanced Networking Protocols Network Design and Architecture Network Security Wireless Networking Network.

High School, Science

Higher study In Science