Arsalaan Anwer Email & Phone Number

United Kingdom

Crewe, England, United Kingdom

Birmingham, England, United Kingdom

• Leading and overseeing all aspects of club operations: gym, reception, food and beverage, and classes for exceptional member experiences.• Engaging with members to guarantee satisfaction during their visit; addressing their needs on the club floor.• Coordinating maintenance tasks by logging reports, ensuring prompt resolution for damages and faults.• Conducting regular equipment checks, including pool inspections every 2 hours to maintain safe conditions.• Utilizing club software for smooth class check-ins and collecting valuable member feedback.• Completing end-of-day tasks meticulously: organizing gym equipment, assisting security walks, and securing the building for the night.

Birmingham, England, United Kingdom

- Supervising and orchestrating the front-of-house team to ensure seamless service delivery and adherence to roles and responsibilities.- Proficiently managing administrative tasks like stock control and end-of-day sales reconciliation, adept with EPOS systems.- Efficiently handling email communication with various restaurant departments, addressing complaints, and resolving customer inquiries. - Expertly managing bookings for large events, meticulously catering to every customer requirement for a memorable experience.- Providing exceptional customer service, meticulously attending to customer needs and dietary preferences during ordering processes.- Thriving in high-pressure environments by effectively communicating with team members and collaborating to meet customer needs.- Elevating customer satisfaction levels by proactive communication and adeptly resolving customer complaints to create positive experiences.

• Ensuring safety of guests on night duty by carrying out multiple security walks around the hotel at various points during the night.• Publishing end of day reports which included calculating cash intake and running a night audit • Working a variety of events including weddings and large gathering, ensuring I was thinking on my feet and catering to separate customer needs all at once.