• Execute and achieve COVID-19 compliance by transitioning 300+ employees to work from home• Manage, configure, install, and troubleshoot Cisco-based router and switches for sites as well as Palo Alto and Fortinet firewalls for sites and headquarters • Manage the installation, configuration, and evaluation of new network equipment • Manage WAN network topologies and hardware (MPLS, MOE, Frame Relay, T1, and NAT)• Manage WAP and related infrastructure • Design, test, and configure VPNs, gateways and tunnels• Collaborate with help desk support and customers to assist with troubleshooting applications and PC hardware; provided on-call support as needed • Provide advanced monitoring and reporting related to network systems with Solar Winds• Maintain ongoing review of all switches, routers, servers, firewalls, and infrastructure by identifying opportunities and recommending solutions that will enhance business processes• Review network utilization and performance trends to maintain acceptable performance levels• Accommodate traffic growth and ensure that the transport of data, voice traffic and information traveling across the network reaches its destination without disruption of service• Coordinate change planning and formal change control process to systems to eliminate customer impact and ensure availability• Proactively manage the services to minimize impact during production time• Maintain and test system back-ups for integrity• Perform critical maintenance, plan for disaster recovery, and maintain proper documentation • Maximize efficiency by resolving day to day network and IT based issues

• Administered and configured Windows Server 2008, 2012, Exchange 2010, and Active Directory• Configured, evaluated, and deployed operating system and software (upgrades, hot fixes, and other updates)• Recorded incident symptoms and status information in a timely fashion to communicate with senior IT staff• Ensured incident resolution by developing an action plan and communicating with customers on status updates• Managed customer incidents and service requests in timely manner by documenting impact to customer, prioritizing, and determining target resolution time• Resolved user issue over the phone and via remote desktop

• Maintained Cisco-based network equipment and developed infrastructure plans• Designed and built networks to support customers• Coordinated applications and performance tests • Administered and configured Amazon Web Services (AWS), firewalls, VM, and networks• Created and managed Windows Virtual Machines to support IACC technical training• Monitored VMWare, Oracle Virtual Box, Dockers, and Microsoft Azure Cloud• Created Python, Unix Shell and Windows Command scripts to automate administration of a large number of VMs

• Administered Active Directory, Exchange 2013, Azure, File servers and Office 365 Administration• Managed vendor relations• Provided consulting, daily interaction and technical support for client remote/site• Collaborated with other design engineers to create and modify configuration templates• Led Microsoft customer support tech efforts • Administered DHCP, HTTPS protocols, SMT, MS Exchange Administration

• Implemented, configured, and administered CISCO, router & switches, on site LAN/WAN networks and protocols• Installed, configured, and provided support for CISCO, Life size and Polycom video conference equipment• Managed, designed, configured, and provided support for McAfee firewalls, Email Gateway, Blue Coat and IPS• Provided consulting, daily interaction, and technical support for client remote/site