● Managing Live operations of B2C vertical● Creating Demand and supply opportunities for the Business● Conducting Training sessions for Driver Partners● Running Market campaigns for the better visibilty of the Company● Identify and pursue new sales opportunities to meet and exceed sales targets● Understand customer needs and tailor solutions to meet their requirements● Communicate effectively with customers, providing timely and accurate information● Develop and maintain a strong knowledge of the logistics industry, including trends,challenges, and opportunities● Work with the operations team to ensure successful implementation of customersolutions● Monitor market trends and competitor activity to identify potential opportunities● Prepare and deliver sales presentations to customers● Manage the sales process from lead generation to closure, including negotiation ofcontracts and pricing● Use CRM software to manage customer relationships and sales activities● Market Survey for Customers and Drivers partners onboarding

Managing: ​​Supervising and ensuring day to day operationsDeveloping, Reviewing and improving administrative systems, policies and procedures.Establish, develop and maintain positive business and customer relationships.Monitor customer feedback and recommend improvements to products, services and customer care processes.Hiring, training and evaluating employees and taking corrective action when necessary.Collaborating and strategizing with management to develop new approaches for achieving short and long-term sales goals.Provide reports to management on a regular basis on the activities managed, cost cutting initiatives and service improvement ​Delivery operations​Delivery operationsDeal of the Day projectDelivery fulfillment Driver-partner TrainingsDaraz Delivery via Bykea driver partnersCourier TeamFulfillment TeamFleet coordinators TeamDelivery partners queries

Business growth of Bykea Tech. Pvt Ltd.Both Demand and supply sideManaging direct supply resource for customer acquisition through referral systemTo provide consultation to driver partners to run and grow their daily income.Interaction with other departs: marketing & B.iRunning different campaigns for making competition between driver partnersTechnical and sales training for approaching the target Leading P2C/P2P Project

working in Bykea Technologies Lahore Head Office as an Operation Executive. My work was related to accounts & courier service department,where my duties were:Managing Courier OperationsGeneral Accounts of OfficeCOD`s Collection from RidersAdjustment of Customers WalletHandling Customers Payment issue QueriesPetty Cash HandlingBank ReconciliationData EntryLeopard Receipt Generate of Parcels