Arsalan Usmani Email & Phone Number

Mississauga, Ontario, Canada

• Assist Property Manager in procuring contractors for multiple properties across Ontario.• Develop strong relationships with subcontractors for timely project execution.• Assist Sales team to identify and qualify leads for renovation projects.• Provided dedicated support to clients inquiring about renovation services, addressing concerns, and ensuring clarity on project processes.• Coordinate project schedules and communicate updates between clients and construction teams to ensure timely completion of renovations and repairs.

Dubai, United Arab Emirates

Became a part of elite group of 30 sales members in the credit card team, ensuring the client’s cards are secure and to inform customers about the option of obtaining a loan through their credit card.The goal is to reach 2.5 million AED each month through cash on-call, balance transfer, or balance conversion which is obtained by achieving up to 3.8 million AED.A position with strong incentives in terms of commission and benefits which is achieved every month up to 10% by showing high level of performance.It is important regularly to attend team meetings and team building activities to boost team morale and strengthen the team which can easily rise to 5% on monthly performance.Continuously communicating with customers to meet their needs and exceed expectations to achieve the desired goal and generate the revenue of a bank 15% gross.

Dubai, United Arab Emirates

Manage staff of 50 plus in retail store.Creating daily, weekly, and monthly sales reports as well as gross profit reports which is increased up to 20%.Creating and presenting Key Performance Indicator reports to senior management, detailing our store's performance and gross profits from 7 Million AED to 10 Million AED Purchase & Revenue.To handle all complaints and inquiries from in-person customers and ensure they are resolved efficiently by company policies and procedures.To supervise agent performance during their shifts, deal with any customer complaints that have been escalated, work with the back-office team to resolve issues, and ensure operations run smoothly.Make sure all employees are informed about new products and promotions as soon they are communicated with by marketing team, which help to boost revenue approx. 1 Million AED.

Dubai, United Arab Emirates

Daily pre-and post-shift activities related to new and existing products.Creating and carrying out a daily sales strategy and ensured that service standards were consistently upheld and regular checks to ensure compliance with health and safety regulations.Achieved a 100% service level agreement (SLA) compliance.In charge of selling SIM Cards, Tariff & Handset Packages to both new and current customers.Create sales reports and provide sales executives with training to help them reach their daily and monthly goals.Dedicated and enthusiastic about increasing sales and achieving growth.

Karāchi, Sindh, Pakistan

•Oversee the operational activities of the IT services division across Pakistan and Saudi Arabia.•Handle accounts and grow the business.•Overseeing the business operations for infrastructure solutions services. Combine servers.•Application virtualization, system management solution, security, collaboration, and enterprise IT software integrated with business intelligence tools.•Assist the internal teams in enhancing their presence and connections with customers.•Generating leads and guaranteeing complete customer satisfaction by meeting their business needs and keeping in touch regularly.•Comprehend the challenges faced by customers, identify their requirements and provide tailored solutions to address them effectively.•Develop sales strategies for all customers that encompass a range of hardware and software products, and actively promote services to them.•Manage the sales for IT resource outsourcing, infrastructure services, McAfee, and Microsoft products.•Giga Trust, DELL, Manage Engine, VASCO Products, and ERP services and solutions are available for the region.•Successfully oversaw accounts with an annual revenue of approximately 20 million USD within three years.

Riyadh, Saudi Arabia

•During our time at CSP, we secured a contract with a company and effectively established one of the top call center operations in Saudi Arabia, capable of accommodating 140 agents per shift.•Taught all the floor supervisors and team leaders how to manage their teams effectively to increase productivity.•Created the quality assurance department and ensured the maintenance of service standards.•Created fresh project ideas for the Sales Team and conducted training sessions for 140 new employees on the sales floor.

Karāchi, Sindh, Pakistan

• In charge of selling SIM Cards and Packages to both individual customers and corporate clients.• Always providing excellent customer service.• Developing and executing sales strategies and creating sales reports.• Studied the focus areas of the business through market surveys and analysis. Developed & executed strategic marketing and business development initiatives to enhance sales and customer satisfaction.• Helped the floor manager oversee the sales executives.• Providing training and coaching to sales executives to help them reach their sales goals.• Identified areas of concern related • To productivity, profitability, and business growth, and proposed strategic plans aimed at meeting established goal

Karāchi, Sindh, Pakistan

• In charge of overseeing various digital marketing, promotions, and advertising strategies for all products.• To examine trends in the market, understand customer needs, and then organize sales efforts accordingly.• Creating and executing new and creative advertising strategies like SEO and online ad space sales to increase market presence, share, growth, and overall performance.• Finding and cultivating connections for marketing campaigns and initiatives that align with the established target audience, collaborating with department leaders to explore contracts, choice of advertising platforms, products to promote, and financial limitations.• Overseeing market studies to identify competitors, reviewing market trends, and consumer feedback to develop effective marketing strategies to counteract potential business threats. • Handling the entire advertising process right from advertiser recruitment and content development to creative input with design as well as coordinated with clients/ advertising agencies to maximize their brand exposure through the company’s unique digital platform. • Providing innovative approaches to express the key message of the company through an appropriate image to represent their products and form the basis for brand identity. • Keeping abreast with competitor initiatives and market trends to formulate long and short-term strategies for enhancing organizational revenues.

Master Of Business Administration - Mba, Specialized Sales, Merchandising And Marketing Operations

Bachelor'S Degree, Specialized Sales, Merchandising And Marketing Operations