Arsalan Hashmi Email & Phone Number

I lead all feature requests and various software deliveries, personally overseeing quality assurance before these features are delivered.

My duties as the Customer Success Manager include onboarding new clients and manage/retain existing clientele. I've been with this organization for more than four years, and over that time I've learned to use a variety of platforms, including Zapier, Unbounce, Salesforce, Active Campaign, Twilio, and HubSpot to carry out my duties with efficiency. My.

I was engaged to assemble a group of BDMs and Live Chat Operators to staff their Lahore office and supervise client relationship managers in Lahore, Karachi, and Islamabad. My responsibility was to ensure that everyone was on board with the department's aims and that they fulfilled the expectations of both existing and potential customers.

Worked on developing team-building skills, effective communication, reporting, and forecasting to help keep up with the growing competition.

Increased productivity, quality, punctuality, and retention by introducing new policies thathelped shape an organized and professional environment

Intermediate

Bachelors