Responsibilities:• Managing advertising of multiple social media platforms including Facebook, Twitter & Youtube fan pages, • Prepare comprehensive campaign performance analyses • Actively support in marketing VAS services• Managing Social Media TeamMajor Projects: • Digital/Social Media  Managing marketing communication of all flagship programs’ fan pages – creative advertising, interactive applications & content strategies resulted in 1 Million+ fans on… Show more Responsibilities:• Managing advertising of multiple social media platforms including Facebook, Twitter & Youtube fan pages, • Prepare comprehensive campaign performance analyses • Actively support in marketing VAS services• Managing Social Media TeamMajor Projects: • Digital/Social Media  Managing marketing communication of all flagship programs’ fan pages – creative advertising, interactive applications & content strategies resulted in 1 Million+ fans on Facebook; 70% fan conversion, high engagement ratios while maintaining a CPC rate as low as $0.01. Re-launched of “SAMAA SMS Alerts” Service on Digital Media through multiple domains;  5,000+ subscribers within a month with 30,000+ new Facebook fans,  Engagement rate to a staggering 20% with page reach around 1.3 million + Facebook audience. Written numerous Ads for Facebook for a wide variety of programs in English and Urdu. Managing Twitter Advertising accounts for SAMAA TV Postings of strategy tweets and posts on Facebook and Twitter respectively depending on situations. Part of Facebook Studio Awards Wining Team Played Instrumental role in conceptualizing Interactive Applications like Click 10,000 ka and Vote a party App.  Implementing new Media initiatives on mobile social networking platform like Pring. Provided Digital Content to News Team during Marathon Election Transmission Managing Content Marketing on YouTube Channel.• Value Added Services Playing instrumental role in promoting VAS services which is posting a monthly growth of 5 to 7% Liaison with Telecom operators, internal VAS technical team on operational issues. Includes connectivity resolution, invoicing and performance analyses Show less

Responsibilities:• Managing advertising of multiple social media platforms including Facebook, Twitter & Youtube fan pages, • Prepare comprehensive campaign performance analyses • Actively support in marketing VAS servicesMajor Projects: • Digital/Social Media  Managing marketing communication of all flagship programs’ fan pages – creative advertising, interactive applications & content strategies resulted in 1 Million+ fans on Facebook; 70% fan conversion, high… Show more Responsibilities:• Managing advertising of multiple social media platforms including Facebook, Twitter & Youtube fan pages, • Prepare comprehensive campaign performance analyses • Actively support in marketing VAS servicesMajor Projects: • Digital/Social Media  Managing marketing communication of all flagship programs’ fan pages – creative advertising, interactive applications & content strategies resulted in 1 Million+ fans on Facebook; 70% fan conversion, high engagement ratios while maintaining a CPC rate as low as $0.01. Re-launched of “SAMAA SMS Alerts” Service on Digital Media through multiple domains;  5,000+ subscribers within a month with 30,000+ new Facebook fans,  Engagement rate to a staggering 20% with page reach around 1.3 million + Facebook audience. Written numerous Ads for Facebook for a wide variety of programs in English and Urdu. Managing Twitter Advertising accounts for SAMAA TV Postings of strategy tweets and posts on Facebook and Twitter respectively depending on situations. Part of Facebook Studio Awards Wining Team Played Instrumental role in conceptualizing Interactive Applications like Click 10,000 ka and Vote a party App.  Implementing new Media initiatives on mobile social networking platform like Pring. Provided Digital Content to News Team during Marathon Election Transmission Managing Content Marketing on YouTube Channel.• Value Added Services Playing instrumental role in promoting VAS services which is posting a monthly growth of 5 to 7% Liaison with Telecom operators, internal VAS technical team on operational issues. Includes connectivity resolution, invoicing and performance analyses Show less

Media Marketing and AdvertisementMeeting and liaising with clients to discuss and identify their advertising/marketing requirements; Working with agency colleagues to devise an advertising/marketing campaign that meets the client's brief and budget; Presenting, alongside agency colleagues - particularly the account manager, the campaign ideas and budget to the client; Working with the account manager to brief media, creative and research staff, and assisting with the formulation… Show more Media Marketing and AdvertisementMeeting and liaising with clients to discuss and identify their advertising/marketing requirements; Working with agency colleagues to devise an advertising/marketing campaign that meets the client's brief and budget; Presenting, alongside agency colleagues - particularly the account manager, the campaign ideas and budget to the client; Working with the account manager to brief media, creative and research staff, and assisting with the formulation of marketing strategies; Liaising with, and acting as the link between, the client and advertising agency by maintaining regular contact with both, ensuring that communication flows effectively; Negotiating with clients and agency staff about the details of campaigns; Presenting creative work to clients for approval or modification; Handling budgets, managing campaign costs and invoicing clients; Writing client reports; Monitoring the effectiveness of campaigns; Undertaking administration tasks; Arranging and attending meetings; Making 'pitches', along with other agency staff, to try to win new business for the agency. Show less

• Quality Monitoring and evaluation of inbound team on established KPI’s• Highlighting areas of improvement and training to the higher management• Filling of database records on quality monitoring• To keep up-to date attendance record of Quality Team• Developing of Roster for QAU Team• Providing Guidance to the QAU Team• Report QAU Team performance to Manager QAU• Motivate QAU Team to achieve set Quality Targets• Training of newly inducted QAU team… Show more • Quality Monitoring and evaluation of inbound team on established KPI’s• Highlighting areas of improvement and training to the higher management• Filling of database records on quality monitoring• To keep up-to date attendance record of Quality Team• Developing of Roster for QAU Team• Providing Guidance to the QAU Team• Report QAU Team performance to Manager QAU• Motivate QAU Team to achieve set Quality Targets• Training of newly inducted QAU team member• Disseminate information on latest product/issues to QAU Team• Audit of calls monitored by QAU Team• Housekeeping of different contact center Show less

Taking Inbound Calls and Assist the customer queries over calls