Ensuring smooth business flow and operations.

Ensuring smooth business flow and operations.

Making twitter a better and more user-friendly platform by helping in translating it in local language. First as Language Translator and now as Twitter Localization Moderator. Role:Managing the official community account (@twitter_ur)Keeping a check and moderating Translation Centre and ForumProvide feedback and guidance to Translator CommunityProvide feedback on new and upcoming twitter features, initiatives and projects (confidential)Getting the strings translated (day-to-day)Communicating with the HQ via emails and Skype sessions

Installed and setup the Digital Contact Centre department which includes 360 Customer Support i.e. the mixture of traditional call centre and digital platforms.

Installed and setup the Social Media Department. Built structures and SOPs for firm and smooth operations.

Development of social media strategies and integrated market campaigns that align with and support core business goals. Besides that, creating social media management standards, policies and rule of engagement. Communication with the client, the main link between the clients and the community managers. The role to leads, manage and coach the social media team and overseeing their output.

Monitoring social activity across all channels for K-Electric, including in a customer service capacity. Formulating, designing, implementing and executing social media campaigns while working with external agencies and cross-functional personnel to ensure collaborative, successful and efficient digital media campaign execution. Setting up 24/7 Digital Customer Support unit for K-Electric. First time in Pakistan, it’s like a call centre in the digital world.

Formulating the foundation of digital communication, implementing social media strategy, monitoring trends and encouraging the adoption of social media tools, designing and managing social media campaigns and monitoring customer issues for leading brands including: Mobilink, Asani.com.pk, K-Electric etc.

Working with developed ERP solution, client requirements, implementations, change requestsdotNet Development (VB and C#), SQL Server, Crystal Reports

Working on dotNet Development (VB and C#) Desktop & Web , Microsoft Dynamics Great Plains (10 and 11), Dexterity, SQL Server, SQL Server Reporting Services

Working on Microsoft Dynamics GP10, SQL Server, SSRS, Crystal Reports

Technical Support Department