With a degree in Spanish Philology and having completed two language and culture programs in Spain, and with over two years and half of experience in the travel industry, I have honed my customer service skills while working at both Expedia Group and Destinia. As a customer service representative, I efficiently handled a high volume of calls and emails, providing exceptional service and managing reservations for flights, hotels, and packages. I am well-versed in using GDS platforms. As a Spanish instructor, I have helped students improve their language proficiency, and as an assistant project manager at MPS Translations, I worked closely with project teams to ensure the successful execution of translation projects. I actively supported project planning, resource allocation, and coordination to drive efficient workflow and meet client expectations. With strong organizational skills and attention to detail, I played a pivotal role in maintaining project schedule.