Aryasatya Ardhana Email & Phone Number

East Jakarta, Jakarta, Indonesia

• Managed and supervised Customer Service Assistants and Representatives• Increasing the customer satisfaction by building targets and working with the team to meet targets consistently• Creating customer loyalty programs; inputting daily admit reports for pre-admission; analyzing customer satisfaction KPI (especially pre-admission) to increase the hospital revenue • Establishing customer service policies and procedures• Staying updated on developments in the customer services field

East Jakarta, Jakarta, Indonesia

• Created a project to increase pre-admission efficiency and effectiveness by implementing KPI based analysis.• Developed communication and leadership skills and utilized these skills to supervise and lead the internal division as the connector to the other divisions.• Completed a project and obtained the Columbia Asia Development Program certification in 3 months and achieved a new job position as Customer Care Charge / PIC of Customer Care.

East Jakarta, Jakarta, Indonesia

• Maintained medical records documents and restructured communication flow among 4 departments and cut down paperwork by 75%; advised potential patients on admissions requirements options, and administers applicable patient insurance policies care• Enhanced communication efficiency to patients by 30% by implementing an advance effective communication, leading to customer satisfaction by 25%• Implemented and optimized the parameters for pre-admission to increase efficiency and processing time, resulting in 80% of patient operative procedures being approved in less than 2x24 hours.

• Mastered the fundamentals of SQL and Python to conduct data analysis and statistical modeling; leveraged these skills to optimize pre-admission at work and increase the time process by 25% • Developed proficiency in SQL and Python for data analytics and statistical analysis; utilized these skills to drive data-driven decision-making and uncover actionable insights • Executed a project, completed a project and obtain Data Analyst with Python & SQL certification in 3 months

Depok, West Java, Indonesia

- Experienced using electronic instruments and have a better understanding of electronic components- Help students retrieve observational data experiment and troubleshooting the electronics circuit- Made pre-test questions for the students- Checked and score on students task and experiment reports

Depok, West Java, Indonesia

- Experienced using advance physics instruments and have a better understanding of modern physics instrument- Help students retrieve observational data experiment- Made pre-test questions for the students- Checked and score on students task and experiment reports

Depok, West Java, Indonesia

- Financial Controller of Art Departement- Financial Controller of Art After December Class Fisika UI 2020- Supervising and organizing internal classes regarding art skills and community- Controlling finances for organized event purposes

Depok, West Java, Indonesia

- Staff of Art Department- Project Officer of Art After December Class Fisika UI 2019- Responsible for maintaining internal organizational relationships- PIC of Mural Community and Drama Contingent

Depok, West Java, Indonesia

- Head of Transport Division- Support transport division (operation, continuous improvement, and visibility)- Responsible to analyze transportation routes, methods, and procedures optimal

Depok, West Java, Indonesia

- Supporting and supervising the event preparation and execution- Responsible for contacting and supervised vendor before the event- Supervising all the exhibition vendors throughout the event

Depok, West Java, Indonesia

- Staff of Logistics Division- Ensuring items neatly organized and easy to identify- Ensuring that goods and places have obtained a borrowing permissions- Managing approval letter related to borrowing permission

Depok, West Java, Indonesia

- PIC of Nuclear and Particle Physics Section- Educated and provided insight to visitors related to the knowledge studied in a particular field- Presenting applications applied in nuclear physics in an exhibition