Arsen O. Email and Phone Number
Arsen O. work email
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Arsen O. personal email
As a Senior IT Manager at Slync.io, I leverage my 10+ years of technical, management, and multi-platform experience to deliver outstanding IT service. I lead the design and adoption of new technology as determined by the company's requirements, and create cost estimates, time schedules, and work plans for IT projects.My core competencies include troubleshooting diverse systems using comprehensive diagnostic procedures, performing installation and replacement of peripheral devices, and managing and deploying platforms such as G-Suite, Jamf, Atlassian Jira and many other SaaS applications. I also have an Apple Certified Professional credential and a Scrum the Toyota Way certification, which demonstrate my proficiency and agility in IT operations. My mission is to enable and empower the team to achieve their goals and optimize their productivity through reliable and secure IT solutions.
Slync.Io
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Senior It ManagerSlync.Io Feb 2021 - PresentDallas, Texas, UsSupport over 100 employees globally in the US, Canada, Germany, and Hong Kong. Oversee all IT operations for the entire organization as the sole point of contact.• Managed vendor relationships to consistently reduce cost and overhead to coincide with budget• Closely worked with DevOps team to drive efficiency and fill gaps that hindered productivity• Develop and execute disaster procedures, and maintain data backups• Consistently researching and evaluating emerging technologies, hardware, and software
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It ManagerOyo Oct 2019 - Feb 2021Gurugram, Haryana, India , InProvide support to over 1200 employees in Palo Alto, Dallas as well as remote employees. Designed the complete IT infrastructure for the global HQ in Palo Alto as well as in Dallas. • Ensuring that the IT team is always focused on the company's IT requirements & delivers outstanding service• Leading the design & adoption of new technology as determined by the company’s requirements• Creating cost estimates involving HR requirements, time schedules and work plans for IT projects• Conducting training for employees of the company on all IT systems needed for daily operations• Led discussions between IT & executive leadership to ensure alignment of company's IT investments -
Senior It Systems EngineerBirdeye Aug 2018 - Oct 2019Palo Alto, California, UsProvide support to over 400 employees in various locations including remote users, physical locations as well as support in India. Built the entire IT infrastructure from the ground up. • Advanced management & deployment experience on platforms (G-Suite, Jamf, Atlassian Jira)• Implemented FreshService ITSM ticketing system for all IT related needs in the organization• Work with various technologies including desktops, servers, printers, network peripherals, RF Scanners, and network infrastructure• Supported CXOs with any issues or concerns in a prompt and professional manner -
It Support EngineerToyota Connected Dec 2017 - Aug 2018Plano, Texas, UsSupport 160 employees in the Plano office as well as а large amount from Toyota Motor North America.• Delivered excellent customer service through interactions with customers via telephone, email, etc. providing technical support and problems solving abilities on a variety of technical and non-technical issues• Provide installation, support, and administration of a virtualized Windows server environment using VMware and the hardware and software systems to ensure the high availability of client/server applications on these systems• New employee functions such as: Active Directory OU and Group Policy Management, group creation and modification, sure creation and modification, asset management, ID badging, biometric registration and various permissions related items -
Desktop & Network Support EngineerDavaco Inc. Nov 2016 - Nov 2017Irving, Texas, UsManaged all 170 employees in the Dallas & Canada Office as well as the 1000 field employees. Supported the ClearThread® Technologies applications for the company.• Complete Windows Desktop & Server support for in-house and data center infrastructure• Reconfigured network design & installed numerous Meraki APS & switches to improve WAN• Support of Active Directory and administration including experience with WINS, DHCP, and DNS • Extensive experience with SharePoint, Symantec Backup Exec, Microsoft Exchange & Office 365 -
Senior Field & Depot Technician360It Oct 2011 - Oct 2016Supported 55 Clients in the Dallas Fort Worth area, remotely and onsite. Managed client’s needs and resolved day-to-day issues, including 50% Travel, and weekly meetings with larger clients. As the lead technician, I trained new technicians on in-house and field processes.• Network design & support (Cisco Meraki, Ruckus, Fortinet, SonicWall, Xirrus, Ubiquiti)• Full Windows & OSX desktop operating system support• Trained & managed technicians on day-to-day IT operations
Arsen O. Skills
Arsen O. Education Details
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Arizona State UniversityInformation Technology -
Dallas CollegeAssociate Of Science (A.S.)
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Plano East Senior High SchoolDiploma
Frequently Asked Questions about Arsen O.
What company does Arsen O. work for?
Arsen O. works for Slync.io
What is Arsen O.'s role at the current company?
Arsen O.'s current role is Senior IT Manager @ Slync.io | Apple Certified Professional | IT Infrastructure Design Leader.
What is Arsen O.'s email address?
Arsen O.'s email address is ar****@****oms.com
What schools did Arsen O. attend?
Arsen O. attended Arizona State University, Dallas College, Plano East Senior High School.
What skills is Arsen O. known for?
Arsen O. has skills like Microsoft Office, Customer Service, Troubleshooting, Leadership, Project Management, Management, Operating Systems, Windows Server.
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