Brian Arsenault, P. Eng Email & Phone Number

Halifax, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Leading projects to improve operations in the Department of Infrastructure and Housing.

Halifax, Canada Area

• Research and statistical analysis, program design, and project management for customer experience initiatives.
• Leading multiple projects – planning, facilitating, executing, and coordination of multiple disparate departments – geared toward improving customer experience through improved service delivery
• Improvement of several key metrics – including cycle time, customer satisfaction scores, and financial measures – while decreasing costs through efficiency gains
• Developing and tracking KPIs across all customer experiences using analytics tools; presenting results to leadership that are clear and actionable through the use of scorecards and dashboards.
• Running workshops and gaining buy-in from process owners on continuous improvement initiatives
• Aligning customer experience improvements with the company’s overall strategic objectives

• Supervising a team of 4 business analysts building investment plans, as well as taking on files of my own
• Full project management and development of client investment plans, with full financial analysis
• Ensuring subordinates’ deadlines were met, clients were informed and constantly contacted, workflows were manageable, and training was provided

Halifax, Canada Area

• Program development and proposal writing for non-profit environmental programs, primarily focused on energy efficiency.
• Wrote and managed over 10 successful energy proposals submitted to municipal and provincial government, regulated utilities, and private sector entities
• Program evaluation, and implementation of lessons learned in subsequent program iterations
• Developed and implemented an organizational Program Development Process
• Operations, costing and training for 3 residential energy programs, built around customer experience
• Increased sub-contractor base for residential programs by 300%, decreasing travel costs by 25%

Halifax, Canada Area

- Marking undergraduate assignments and essays- Leading class tutorials; facilitating learning exercises- Attending lectures and facilitating class discussions- Continuous availability for student contact for assistance and feedback- Facilitating class examinations

Halifax, Canada Area

Assisted undergraduate students in the sciences, social sciences and humanities. Assistance involved the conception and layout of ideas for major papers, development of students' writing style to achieve coherence and maximize impact, and development of English language skills for ESL students.

Brampton, ON

• Responsible for managing CHEP assets used by a wide variety of businesses, reinforcing CHEP’s value proposition, and improving account performances.
• Manager and key contact for over 800 CHEP distributor accounts, including Pizza Pizza and Toyota
• Tracking account performance against various KPIs, and working quickly to rectify problems
• Working with distributors to ensure CHEP’s pallet system was followed and assets protected
• Trained in Lean and Six Sigma
• Part of a Six Sigma Foundations Team on a forecasting project, adding significantly to the understanding of seasonal and promotional stock variabilities

Engineering consulting position, evaluating building eligibility for LEED certification- Taking the lead on multiple projects performing analysis for toward LEED certification- Writing reports and summary documents- Analysis of mechanical, electrical and architectural drawings

Calgary, AB

Full project management and design of commercial structural installations- Project management lead of commercial structural installations up to $100,000- Saw 10 projects through to completion- Extensive hands-on use of AutoCAD- Engineering design, planning, expediting of all projects led

Etobicoke, ON

• Day-to-day operations involving packaging and storing product, within a unionized environment
• Operating machinery throughout all stages of packaging (filling, soaking, packing, etc.)
• Order-filling and forklift operation within the warehouse
• Extensive training of WHMIS and some exposure to first aid training

Master Of Business Administration (Mba), Business Administration And Management, General

Completed April 2018.

Master Of Arts (Ma), Philosophy, 4.0

Bachelor Of Arts (Ba), Philosophy, 3.5

Bachelor Of Engineering (B.Eng.), Engineering Physics