Arseniy Marshak Email & Phone Number

Redmond, Wa, Us

- Resolved 14 average daily tickets through Zendesk via email, live chat, and phone call, accumulating over 800 solved tickets in the first quarter while completing weekly meetings with team members to develop further solutions acumen- Consulted 80-100 weekly clients with detailed software analysis, explanation, and understanding, leading to a 98.5% satisfaction rate and maintaining the Support teams high CSAT ratings- Addressed client needs across 4 software products, working in grants, scholarships, and fund accounting through effective analysis and systems understanding, serving a median 0.5 hour assignment to resolution rate- Teamed with 6 Support Consultants to develop client software solutions within live meetings, employing diverse skill sets to provide clients with best practices and optimal workflows around software products

Bellingham, Washington, United States

- Guided individual board members through responsibilities, setting position expectations, and chapter operations while collaborating with over 80 club members and managing a membership data base with over 200 records, providing accurate metrics of performance and development of positional strategies - Headed an 8-person board, utilizing proactive communication, feedback practices, and project management methodologies to plan and execute club events, leading to over $1500 in profit in the first quarter- Supervised recruiting, fundraising, marketing, and membership wellness while securing chapter funding, leading to an empowering skill development program, larger campus presence, and a 50% increase in chapter membership

Bellingham, Washington, United States

- Collaborated with a group of 12 committee members in planning professional development projects and presentations- Executed 3 quarterly resume, LinkedIn, and interview workshops further progressing membership development - Presented to 20+ pledge members walking individuals through resume development and LinkedIn account optimization leading to improvement in resume development

Bellingham, Washington, United States

- Established expectations among 5 committees consisting of over 50 members by utilizing various Google applications to organize and streamline committee operations, applications, attendance, resulting in increased efficiency and productivity.- Enacted a point system and extensive application process to incentivize committee performance, resulting in increased engagement and attendance among chapter members, leading to a 14% increase project completion in Q1 and 100% project retention- Led in risk management mitigation and conflict resolution among chapter operations, establishing expectations along with 8 E-Board members ensuring proper chapter integrity among student government and organization headquarters- Oversaw recruitment efforts, collaborating with Associate Member Educator on implementing effective resume development, interviewing processes training, and professional communication guidelines for 15-20 quarterly recruiting prospects

Student Business Office

- Analyzed and queried tuition billing databases, handling accounts of $1000+, to provide accurate billing information to students and parents creating a communicative environment with a team of 6 billing advisors- Partnered with billing unit peer advisor and fiscal specialist on handling 20+ students a day for assist with billing, tuition management, and payments increasing the outreach for billing communications to over 1000 students quarterly- Managed daily communication, handling 10-30 voicemails and emails from students and parents regarding billing matters, effectively reducing office workload by 50%- Researched and analyzed students' tuition and fee payments using Ellucian Banner-9 system, providing accurate financial information to students and parents

Bellingham, Washington, United States

- Coordinated with a team of 4 E-board members, to develop project planning via ClickUp, leading to proper task and project management- Debuted a membership registration form to capture membership leads and manage current membership, empowering experienced athletes to provide guidance and coaching to introductory lifters- Guided through the planning, development, and execution of the annual university powerlifting meet through effective communication with recreation center, vendors, and local business, while managing 10-12 event volunteers

Bellingham, Washington, United States

- Implemented custom CRM system to track emailing, calling campaigns, and arranging weekly meetings with publication supervisor and sales representatives to discuss weekly updates, while closing $1000-1500 quarterly sales- Represented publication and advertisement services at monthly Bellingham Chamber of Commerce with 25-35 attendees, fostering positive relationships with local businesses and generating new leads- Analyzed Google Analytics trends for page visits, reads, and ad clicks to develop sales strategies while creating dashboards to identify useful trends leading to development in proper sales strategy- Initiated and maintained contact with prospective and current clients to increase business exposure through publication, while handling communication between advertising billing and invoicing

Bellingham, Washington, United States

- Attended monthly networking event at the Bellingham Chamber of Commerce with 15+ other local businesses to expand clientele and advertising services throughout Whatcom County- Contacted 3-4 long term clients quarterly to retain clientele while collaborating with advertising sales representatives to develop plans on increasing client base- Facilitated contacts and emails with prospective and current clientele on advertising to continue business exposure through publication

Warsaw, Mazowieckie, Poland

- Utilized Excel to analyze, sort, and calculate rent data and market reports for a 12 building project, to create tables, charts, and visually impactful visualizations for investment decks and PowerPoint presentations- Researched various sources and reports to gather precise numbers and figures on Ukrainian relief, economy, and real estate market, analyzing and visualizing 5+ datasets, developing an investment deck for real estate in Ukraine- Engaged in weekly meetings and calls with Ukrainian Investment Partner, prospective development and investment companies, actively negotiating relationships and partnerships for future ventures - Proposed and implemented formula corrections in Excel, streamlining financial models to mitigate errors and ensure accurate underwriting for 55,000+ square meter retail, office, and mixed development projects

Bellingham, Washington, United States

- Chaired Development Committee through recruiting process, developing a comprehensive resume panel for 17 pledges in 2022 Fall recruiting cycle - Headed 1-2 quarterly committee projects during inter chapter meetings to improve professional and personal development of chapter members- Collaborated with other committees to organize and lead on campus and interchapter events to diversify and increase chapter attendance

- Generated 4-8 daily membership sales and 40-60 daily calls through VFP CRM system to acquire new members for fitness club, boosting attendance and creating a continuous flow of leads and prospects- Teamed with 4 sales representatives to complete 150-200 monthly memberships sales in collaboration with management and personal trainers to allow for quick selling and development of training clientele- Handled contracts, cancellations, membership freezes, and billing information along with working the POS system to complete in store purchases and membership payments- Engaged with 300+ members daily to ensure proper sign up and gym experience while providing maintenance of gym equipment

- Organize weekly meetings with Communications Coordinator in order to make decisions on Instagram account- Communicated Instagram takeovers with student, faculty, and volunteers interested in participating- Customized 3 motion graphics via Premier Pro for Instagram posts and videos- Facilitated editing 1 minute videos for takeover videos

Bellingham, Washington, United States

- Completed an average of 150-300 calls per shift through RNL CampusCall Software- Contact Alumni, Parents, and Friends of Western Washington University for donations and information verification- Average $50-$1000 of donations every shift- Collaborate with a team of callers to reach daily donation goals ranging from $1,000 - $2,000

Bellingham, Washington, United States

- Collaborated along with 10-14 members of Branding Committee to improve and work on organization’s website and media sectors- Consulted with 2-4 other chapters as part of Inter Chapter Relations Committee- Worked along with Branding Committee Head and VP of Marketing to optimize the Chapters Marketing needs and goals through collaboration of each sub-committee and consistent communication to chapter

Bellevue, Washington, United States

- Completed Line station certifications such as fry, grill, and cashiering - Fulfilled sales and managed lobby maintenance for daily operations of location- Executed Shift Lead duties such as verification of temperature labels and quality control of the line- Maximized work alongside 5-6 crew members to fulfill in-store and online orders while simultaneously assisting management with a fast paced approach- Trained incoming cashiers along with assisting the managers in daily duties such as temperature control and stock verification

Bellevue, Washington, United States

- Contacted 10+ perspective clients and small businesses weekly- Promoted Online service of The Washington Media Instagram- Analyzed outreach of Social Media Accounts

Bellevue, Washington, United States

Sold and completed membership registrationCoordinated parties, managed party rooms, maintained business facilityCompleted phone call reservations and coordinated private parties

Bachelor Of Business Administration - Bba, Management Information Systems, Junior

Activities and Societies: - Brother of Alpha Kappa Psi Omega Beta - President of Alpha Kappa Psi Omega Beta 2024-Present - Vice President.

Minor, Business Analytics

3.7, Graduated

Activities and Societies: - | Varsity Football Captain (3 Varsity Letters) | Starting Right Tackle | - | Varsity Wrestler (2 Varsity.

Startalk Program, Aerospace And Aeronautics Program

UW STARTALK is a summer program for foreign language speakers. I completed the Russian Speaking program in which had me utilize my Russian.