• Troubleshooting, implementation, and maintenance of Avaya contact center solutions.• Troubleshooting OS-level technical issues (RHEL\CentOS & Windows Server).• Working alongside client's technical teams to identify and resolve network-level issues.• Deployment of new virtual machines on VMware (over ESXi 6.7 and 7.0).• Automation of manual processes using BASH, SQL, and Batch scripts.• Basic familiarity with containers & container orchestration (Docker & Kubernetes).•… Show more • Troubleshooting, implementation, and maintenance of Avaya contact center solutions.• Troubleshooting OS-level technical issues (RHEL\CentOS & Windows Server).• Working alongside client's technical teams to identify and resolve network-level issues.• Deployment of new virtual machines on VMware (over ESXi 6.7 and 7.0).• Automation of manual processes using BASH, SQL, and Batch scripts.• Basic familiarity with containers & container orchestration (Docker & Kubernetes).• Provision of immediate response to service degrading issues.• Systematic approach to troubleshooting. Show less

• One man show.• Firewalls – Checkpoint + Fortinet.• IT support and troubleshooting technical issues (printers, PCs, phones, networking, etc.) and POC for matters related to telecom services and other tech-related provides.• Domain registration & DNS record management.• Maintenance of Debian-based NAS server and weekly manual backups.• Asterisk-based PBX management.• Google workspace administration (emails) & Office365 license management.

One man show: IT support & technical troubleshooting, Avaya IP Office management, firewall (Fortinet) management, Active Directory server, and management of the company's then small network.

Worked in a technical control & monitoring center, provided IT support to users in the Israeli Air Force, and provided over-the-phone assistance to technical teams in remote bases.