Arsh Namdev Email & Phone Number

Chandigarh, India

Bengaluru, Karnataka, India

Responsible for managing a portfolio of 47 enterprise-level accounts accross US and APAC totaling $8.9 million in value. Achieved a 92% retention rate by assessing risks and developing strategies to mitigate potential losses. Conducted regular account reviews, Quarterly Business Reviews (QBRs), and Executive Business Reviews (EBRs) to ensure customer satisfaction and drive adoption of key features, maintaining an average Net Promoter Score (NPS) of 8.Focused on generating leads for net revenue retention (NRR) while driving conversions through effective upselling and cross-selling initiatives. Assisted with onboarding and product implementation to enhance client experience and success.Navigate the customer lifecycle strategically, ensuring to capture valuable references at key stages

Bengaluru, Karnataka, India

Oversaw a portfolio of 236 digital accounts across US and EMEA achieving a 94% retention and renewal rate, resulting in a PO percentage of 92%. Led discussions on forecasting and customer health with internal teams, ensuring alignment on goals.Proactively resolved conflicts and provided timely solutions, fostering strong relationships with clients to establish myself as a trusted advisor. Monitored product and service adoption (ARR/NRR) while promoting best practices to enhance customer value and ROI.Collaborated cross-functionally to address issues before they escalated, driving seamless resolutions.

India

Managed key account ownership for 35 high-value accounts primarily in the US and Canada, driving sales improvements and overseeing the entire order completion process. Led project management and provided comprehensive client support through voice and video calls, emails, and WhatsApp. Coordinated cross-functional operations to ensure customers felt valued, informed, and assured of progress.Emphasized customer relationship management to promote reorders and renewals valued at $3-4 billion, prioritizing customer satisfaction. Developed lead generation campaigns and crafted marketing strategies to effectively promote products.

Gurugram, Haryana, India

Provided exceptional support to over 1,100 customers through calls, chats, emails, and WhatsApp, serving as a dedicated customer advocate. Consistently achieved quality scores between 95% and 100%, with an average customer satisfaction (CSAT) score of 4 out of 5. Managed over 50 refund cases daily, successfully retaining 80% of them.Contributed to revenue growth through effective upselling of services. Mentored and supervised a team of six, developing comprehensive knowledge base resources for training purposes. Recognized as Star Performer for three consecutive months—August, September, and October—in 2021.

Dehradun, Uttarakhand, India

Delivered technical support to over 2,600 international customers, addressing a daily average of 280 inquiries and resolving issues through phone assistance. Managed approximately 35 customer complaints each day, offering effective solutions and gathering valuable feedback. Monitored customer service metrics and generated weekly reports for submission, consistently achieving an average first response time of 2 minutes and an average resolution time of 3.5 days.

Dehradun, Uttarakhand, India

Extensively worked with data from international universities to generate leads and successfully convert them into prospects. Conducted in-depth research on global university admission protocols and scholarship opportunities.Provided personalized counseling sessions to students and parents, offering guidance throughout the study abroad process through one-on-one meetings and calls. Advised on program selection and assisted with SOPs, IELTS/TOEFL/PTE preparation, competitive exams, and visa procedures, facilitating successful admissions.

Dehradun, Uttarakhand, India

Led marketing campaigns to generate leads through email marketing, inbound, and outbound calls, successfully converting them into valuable sales opportunities. Consistently met monthly sales revenue targets of 1 to 3 lakh, achieving an impressive 98% conversion rate.Provided comprehensive pre-sales, sales, and after-sales support, ensuring high customer satisfaction with an average CSAT score of 4.5. Efficiently managed complaint resolution, closing 7-8 tickets daily with a 92% resolution rate, a 2-day resolution time, and an average talk time of 150 minutes per day.Recognized as the 'Emerging Star' for exceeding the sales target by 120% in November."

Master Of Business Administration - Mba, Business Administration And Management, General, 8.89

Bachelor Of Laws - Llb, Law, 7.9

Bachelor Of Commerce - Bcom, Accounting, 6.7

Prabhakar, Kathak, 1St

Cosmetology (Skin, Hair, Beauty And Makeup), Cosmetology And Related Personal Grooming Services, Distinction

Intermediate, Commerce, 6.9

High School, Commerce, 85%