- Contacting potential clients to establish rapport and arrange meetings- Increasing the value of current customers while attracting new ones- Developing quotes and proposals for clients- Developing goals for the development team and business growth and ensuring they are met- Training personnel and helping team members develop their skills

⦁ Sourced new sales opportunities through in-bound lead followup and out-bound cold calls and emails⦁ Displayed efficiency in gathering market and customer information to enable negotiations in regards to prices, delivery, and customer specifications⦁ Liaising with the marketing, sales, technical, and administrative departments for shipments⦁ Preparing a detailed sales report of daily/monthly activities to be submitted to the Sales Manager

⦁ Worked directly with customers to develop a sustained relationship and to ensure continued satisfaction by providing accurate and timely processing of orders from input through delivery⦁ Business process mapping for the implementation of technology to meet the business requirements⦁ Monitored the status of the operational machines and coordinated with concerned maintenance team for resolving issues⦁ Following up in-bound & out-bound shipments

▪ Promptly and efficiently met customer’s needs and requests.  ▪ Assisted in a high volume of customer incoming & outgoing phone calls.  ▪ Kept detailed notes on each call, including company, contact, date, time and topics discussed.  ▪ Processed customer orders daily and obtained additional information needed to process their           order efficiently.  ▪ Replied to high volume customer emails and faxes in a timely manner.  ▪ Ensured proper follow­up on customer requests ensuring complete customer satisfaction ▪ Communicate with all departments to ensure orders are processed accurately.