Syed Arshad Email & Phone Number

• Responsible for implementation, deployments, and steady state hand-off for Office 365, Exchange, Active Directory, and directory synchronization services
• All Office 365 Online services deployment and troubleshooting, that includes, Exchange Online, Skype for Business Online, SharePoint Online, OneDrive for Business, Office Online Apps, Outlook Customer Manager
• Responsible for ensuring technical service operations and delivery for Microsoft Exchange, Office 365 workloads, Active Directory, Azure AD and related services in the customer environment.
• Supporting large enterprise Exchange Server 2016 Hybrid design, Office 365 Mail Hosting project with Proofpoint Email Security devices
• Support operations of Exchange Office 365 Security and Compliance design using policies for Email, DLP, Archiving and Access
• Supporting multiple Office 365 Tenants Azure AD, Azure Security and Data Access Policies across enterprise

Austin, Texas, United States

• Responsible for Office365 infrastructure management and Level-3 operations support within the organization
• Installed, configurated, and supported Microsoft Office 365.
• Provided support and assistance on M365 Licensing, Retention, Mailbox Encryption, Unified Auditing, Journaling, Compliance and Email Security
• Manage policies being applied to services (Exchange 2010 and 2016, O365, Active Directory, Azure Active Directory.
• Responsible for O365 Support and configurations around conditional access for international laws and prepare for migration internationally.
• Responsible for 3rd level user support for Azure Active Directory global environment, Active Directory, Mobile Iron, Proofpoint.

Austin, Texas, United States

• Created and maintained a comprehensive list of all Office 365 tenants, including email addresses, domains, and administrators.
• Support, Migrate, Troubleshoot and Install Office 365 administration.
• Troubleshoot all Microsoft products including - Microsoft Active Directory, Exchange, OWA, Lync, and SharePoint administration changes.
• Monitored the performance of the email security gateways and implemented preventive measures.
• Resolving technical issues for Microsoft online Exchange Server O365. Checking Exchange Roles and services and database status
• Created MDM, MAM policies as per the client’s requirement.

Richardson, Texas, United States

• Support Microsoft Active Directory (group memberships, shared drives access, policies)
• Support, Migrate, Troubleshoot and Install Office 365 administration.
• Support on-premises Active Directory with O365 (DirSync).
• Administered Microsoft Windows Servers (Active Directory), Microsoft Workstations
• Created OS images for Windows.
• Installed, configured, and troubleshot Microsoft Outlook