End-to-end project management by combining powerful AI tools for transcription, translation, and voice synthesis with regional experts to create quality subtitles and dubs for premium content.

As a Customer Advisor for Canada's largest telecom service provider, Rogers & Fido• Managed inbound calls addressing concerns and escalations promptly and professionally, ensuring resolutions aligned with client goals.• Maintained comprehensive documentation of interactions, transactions, and feedback for all calls in the client CRM system.• Managed challenging customer interactions effectively de-escalating situations by providing viable solutions, achieving 100% customer satisfaction survey results and steady recurring revenue.• Was awarded 'Kudos' for excellent customer service in March 2024.

• Managed sensitive content for Disney Digital, overseeing and managing multiple subtitle creation projects and delivery for major OTT platforms like Netflix and Canal+.• Spearheaded onboarding of client spec for special delivery requests, ensuring 100% accuracy and compliance with client agreements.• Led a 14-member team to meet key performance indicators and optimize quality and efficiency year-round.• Ensured on-time billing to keep a steady flow of revenue, working with the billing team by auditing invoices.• Facilitated team transitions during peak periods for Disney+ Originals, ensuring efficient workload management.• Cross-trained team members on enhancements and workflow updates and worked closely with the development team during testing, providing insight.

• Managed clocking, broadcast deliveries, and distribution operations for TV commercials and radio deliverables globally, ensuring compliance with regional regulations.• Obtained broadcast approvals from studio clearance channels in France, the UK & Ireland for clients like Mattel and P&G.• Collaborated with the Global Business Affairs team in London to transition UK/ROI client account operations to the regional team in India.

• Successfully managed the end-to-end production and delivery of subtitles for films and TV series for Disney studios.• Handled sensitive pre-release trailer projects for Lucasfilm and Pixar, working directly with the client, ensuring secure file delivery.• Led the launch of Disney's 'Star General Entertainment' streaming service in Southeast Asia, overseeing order management, coordinating vendor updates, and conducting extensive asset research.• Generated close to $7 million in revenue by handling multiple localization projects for titles including Modern Family, How I Met Your Mother, Family Guy, and Prison Break.• Led the training of team members during the transition of Fox titles to Disney in 2020 during the Disney-Fox merger.• Provided cost estimates and delivery timelines for multiple subtitle projects for Disney Home Entertainment, trailers, and Disney digital clients.• Won the ‘Excellence Award’ in 2021 for outstanding performance and handling large volumes of work during the Star General Entertainment launch, generating a total revenue of $28 million.• Awarded ‘Clearest Coordinator Award’ in 2018 for performance with zero errors in the first 8 months of joining the company.

• Spearheaded recruitment operations for editors and VFX artists, ensuring seamless onboarding of qualified professionals.• Managed records of a dynamic team of 25 employees, overseeing critical project deliveries within specified deadlines.• Fostered effective communication and collaboration to achieve project milestones.• Assisted with invoicing and maintaining records for revenue generation.• Played a crucial role in marketing for Montura Institute of Visual Effects (Mi-VFX) and creating the website mivfx.com.